Work Shift
Day/Evening
Scheduled Weekly Hours
32
Summary
This position supports Mercy's philosophy of patient centered care by preparing curriculum and delivering training to end users for clinical, evidence-based and technical content. This ensures that staff have the tools necessary to provide patient care as well as accurately document the patient visit and treatment.
Job Description
Job Duties: Key Responsibilities
Workflow & System Support
- Partner with staff across the organization to support Epic use in day-to-day workflows
- Provide real-time support to end users in their working environments
- Assist with workflow demonstrations, simulations, and system adoption activities
- Translate operational workflows into effective system use within Epic
- Ensure training reflects real-world processes, compliance requirements, and organizational standards
Training & Education Responsibilities
- Deliver instructor-led and hands-on Epic training to end users
- Assess training needs based on role, workflow, and system usage
- Develop and maintain training materials aligned to system functionality and workflows
- Facilitate both group and individual training sessions
- Serve as a resource for ongoing education and system use
Collaboration & Implementation
- Collaborate with cross-functional teams to support implementation and optimization efforts
- Participate in workflow validation, testing, and system updates
- Document workflows using tools such as Visio
- Support system go-lives and ongoing enhancements
Operational Responsibilities
- Coordinate training sessions and resource planning
- Utilize tools such as Excel, Teams, Outlook, OneNote
- Complete Epic certification within required timeframe
Knowledge, Skills, and Abilities
- Strong understanding of workflows within a healthcare environment
- Excellent communication and interpersonal skills across a variety of roles
- Strong presentation and facilitation skills
- Ability to adapt training to different audiences and experience levels
- Ability to work independently and manage multiple priorities
- Proficiency with Microsoft Office and virtual training tools preferred
Professional Experience
- Minimum 2 years of experience in a healthcare setting strongly preferred, with familiarity in workflows supporting patient care or healthcare operations
- Experience using or supporting an electronic health record (Epic preferred)
- Experience delivering training, onboarding, or education to end users in any setting
OR
- 2+ years of professional training, teaching, or facilitation experience with demonstrated ability to quickly learn and apply healthcare workflows and systems
Education
- Associate degree or healthcare-related certification required
- Bachelor’s degree in healthcare, informatics, education, or related field preferred
Licensure & Certification
- Applicable licensure or certification (if relevant to prior role)
- Epic certification required within one year of hire
Additional Information
- This role requires direct interaction with staff in a healthcare environment
- Candidates should be comfortable working in operational settings where system use supports patient care and organizational functions
Physical Requirements
Light: Exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently
Pay Rate Type
Salary
Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.
Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.
