Job Family: Technical Trainer (Line, Substation, and Metering)
Job Summary
The Technical Trainer plans, develops, and delivers technical training programs to support employee development across Gas and Electric Operations, including Line, Substation, and Metering functions. This role provides high-quality, timely, and innovative training focused on safety, regulatory compliance, and operational excellence.
The Technical Trainer partners closely with Operations, Construction, Engineering, Customer Operations, and field leadership to assess training needs, develop curriculum, and ensure employees are prepared to work safely, effectively, and in compliance with all applicable OSHA, regulatory, and industry requirements. Depending on level, the role may also determine employee training readiness, competency progression, and qualification status in collaboration with field operations and On-the-Job Trainers (OJTs).
Principal Duties and Responsibilities (Job Family Overview)
- Plan, prepare, and deliver classroom, hands-on, simulation, and OJT training programs
- Support employee qualification, certification, and competency development
- Promote and model a strong safety culture across all training activities
- Partner with operations leadership to identify training needs and ensure compliance
- Contribute to curriculum development, governance, and continuous improvement
- Monitor industry trends and regulatory changes impacting training programs
Technical Trainer I
Essential Functions
- 1–3 years of experience in the natural gas or electric utility industry and/or technical training within a related utility, skilled trades, emergency response, or military training environment
- Deliver instructor-led technical training focused on foundational skills and procedures
- Support classroom, hands-on, simulation, and OJT learning activities
- Assist with course preparation, delivery, and trainee evaluations
- Promote a safe work environment and actively participate in safety programs
Required Qualifications
- Experience delivering effective technical or operational training
- Strong communication, presentation, and interpersonal skills
- Working knowledge of PC applications
- Valid, in-state driver’s license upon hire
- Estimated travel up to 20%
Preferred Qualifications
- Associate’s or Bachelor’s Degree
- Technical or industry-related certifications
Technical Trainer II
(Includes all Technical Trainer I responsibilities plus the following)
Essential Functions
- 3–5 years of experience in the natural gas or electric utility industry and/or technical training
- Independently deliver more complex training courses and learning activities
- Support and provide guidance to Technical Trainer I employees
- Partner with operations management to identify training gaps and compliance needs
- Contribute to gas/electric standards reviews and operational training improvements
- Research and apply emerging technologies, methods, and industry trends
Required Qualifications
- Experience delivering and evaluating technical training programs
- Knowledge of maintenance, operating procedures, and field practices
- Working knowledge of training and operational systems (e.g., LMS, WMS, MDTs)
- Valid, in-state driver’s license upon hire
- Estimated travel up to 20%
Preferred Qualifications
- Bachelor’s Degree
- Additional technical or industry-related certifications
Technical Trainer III
(Includes all Technical Trainer II responsibilities plus the following)
Essential Functions
- 5–7 years of experience in the natural gas or electric utility industry and/or advanced technical training
- Lead complex learning events across Line, Substation, or Metering disciplines
- Direct classroom, hands-on, simulation, and OJT programs to maximize learning outcomes
- Serve as a subject matter expert for curriculum development
- Lead or participate in training governance and program oversight
- Build strong partnerships with frontline leaders to assess trainee performance and readiness
- Monitor industry trends and recommend strategic training enhancements
Required Qualifications
- Advanced experience delivering technical training across multiple job classifications
- Strong facilitation skills for varying group sizes
- Proficiency with training and operational systems
- Valid, in-state driver’s license upon hire
- Estimated travel up to 20%
Senior Technical Trainer
(Includes all Technical Trainer III responsibilities plus the following)
Essential Functions
- 8+ years of experience in the natural gas or electric utility industry and/or senior-level technical training
- Serve as enterprise-level subject matter expert in assigned discipline
- Lead strategic training planning and annual training work plans with key business partners
- Mentor and develop Technical Trainers I–III
- Conduct trainer skill evaluations and support trainer progression
- Represent Technical Training at industry events and external forums
- Support curriculum development, standards reviews, and regulatory alignment
- Provide expert testimony in arbitrations, depositions, or court proceedings as required
Required Qualifications
- Expert knowledge of adult learning principles
- Advanced understanding of state and federal pipeline or electric utility regulations
- Strong cross-functional relationship-building skills
- Proficiency with enterprise training and operational systems
- Knowledge of Collective Bargaining Agreements (where applicable)
- Estimated travel up to 20%
Physical Demands
Must be able to safely perform field-based training activities, including standing, walking, climbing, and working in outdoor and industrial environments as required.
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.
As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.
Work Authorization
Authorized to work in the United States without requiring sponsorship.
Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
ADA Accommodations
If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
E-Verify
NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:
Salary Range*:
$69,900.00 - $144,900.00
*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.
Posting Start Date:
2026-03-19
Posting End Date (if applicable):
Please note that the job posting will close on the day before the posting end date.
