Job Description Summary

We are seeking an energetic, results-driven Lean practitioner to serve as Pole Warranty Leader within the EMEA Services Organization. In this role, you will lead an experienced team of Warranty Engineers responsible for end-to-end resolution of customer warranty claims associated with New Unit equipment contracts across the region. Partnering closely with the Global HDNU Warranty Leader, you will drive regional adoption of the Global Warranty Governance Framework and support timely punchlist item closure. Through strong cross-functional collaboration with key stakeholders across Project Management, OFS, Engineering, Quality, GSC, ITO and Finance, you will help improve customer satisfaction, reduce warranty cost exposure and enhance operational performance.

Job Description

What will you do :

Leadership and Team Development

• Lead, coach, and develop Warranty Engineers to meet regional demand and performance expectations
• Assess resource requirements and develop hiring plans aligned with the project portfolio and warranty capacity model
• Oversee onboarding, training, and capability development to ensure the team is equipped to execute effectively

Governance and Execution

• Regional implementation of Global Warranty Governance in close coordination with HDNU Organization; including standard work adherence, handover readiness, escalation, resource & cost management and associated metrics
• Ensure timely, cost-efficient performance of Warranty execution across regional portfolio and support of punch list closure
• Lead Warranty operational reviews across Services and HDNU Business Lines
• Support customer-facing discussions for planning, execution and resolution of claims

Process Improvement and Standardization

• Define and drive productivity and process improvement initiatives to improve execution efficiency and customer outcomes
• Collaborate with Global and Pole Warranty teams to identify, share and implement best practices & drive process standardization across regions
• Apply Lean principles to identify waste, improve workflows, and strengthen operational discipline

Data Reporting and Problem Solving

• Track & trend reported warranty claims to identify defect recurrence, support RCA, enable problem solving and read across in partnership with other Functions
• Drive data quality and discipline within warranty management systems to improve reporting reliability and analytics capability
• Prepare and deliver operational updates, trend analysis, and performance reporting to senior leadership

Commercial and Cost Management

• Establish and monitor warranty cost control mechanisms including budget tracking, forecast accuracy, cost recovery and productivity performance across regional operations
• Partner with commercial organizations to integrate learnings from claim trends, execution challenges and contractual learnings into future bid development
• Strengthen early- stage warranty claim assessment processes to improve warrantability determination, reduce non-recoverable cost exposure and ensure proactive customer engagement

What will you Bring :

• Bachelor’s degree from an accredited university or college or equivalent experience.

• Proven experience in the Power Generation Industry, preferably in services, warranty, field operations, or project execution
• Proven experience leading and developing multi-disciplinary teams
• Proven ability to prepare and deliver operational briefings to senior leadership
• Experience using data and KPIs to manage performance, identify trends, and drive improvement.
• Willingness to travel 12-25% (dependent on business needs).
• Strong oral and written communication skills in English.

What will make you stand out :

• Warranty Management experience & strong commercial acumen
• Field experience with gas/steam turbines, generators, or other heavy-duty power generation equipment
• Experience with contract terms, cost recovery, and customer escalation management
• Demonstrated ability to manage costs, forecasts, and resource planning
• Lean leadership experience with a track record of driving continuous improvement, standard work, and process efficiency
• Servant leadership mindset with a highly collaborative approach and demonstrated ability to drive change
• Strong communication & interpersonal skills
• Experience working in a global, matrixed organization
• Data-driven decision maker who can act decisively in ambiguous and fast-paced environment
• Excellent stakeholder management skills with ability to influence cross-functionally at all levels of the organization
• Exceptional problem-solving, decision-making, and prioritization skills under pressure
• Use of AI-based tools to enhance productivity

Posizione / Position: EMEA Pole Warranty Leader

Livello di Inquadramento / Management Level: SPB

Data di pubblicazione / Position was posted on : 4th of October 2026

Fascia retributive: Tra € 70,700.00 e € 106,100.00 lordi annui. La retribuzione specifica offerta terrà conto dell'istruzione, delle qualifiche, dell'esperienza e delle competenze del candidato.

The pay range for this position: Between € 70,700.00 and € 106,100.00 gross per annum. The specific pay offered will consider the candidate’s education, qualifications, experience and skill set.

Eleggibilità per il Piano Bonus: Eligibilità al piano bonus Variabile-AIP, che prevede un incentivo target del 15% della retribuzione base annua, a seconda del raggiungimento dei parametri di business e delle performance individuali.

Eligibility for Bonus Plan: Eligible to participate in Variable-AIP annual bonus plan that provides a target incentive of 15% of the individual’s annual base salary depending on achievement of key business metrics and individual performance.

La posizione sarà inquadrata in conformità al CCNL Metalmeccanico applicato in azienda. Eventuali elementi integrativi al trattamento previsto dal CCNL vigente e/o dalle politiche aziendali applicabili sono riportati di seguito:

 

A National Collective Bargaining Agreement (‘NCBA’ - Metalworking) is applicable in relation to the position. Below, we indicate the relevant provisions of the remuneration regulations applicable at the Employer. The available benefits based on the currently effective CBA and company policies include the following:

 

Stipendio Base: La retribuzione seguirà le tabelle salariali previste dal CCNL di categoria Metalmeccanico Industria

 

Base salary: The remuneration is established according to the Metalworking CBA salary scale, which defines job groups and minimum salary levels.

 

Pensione Integrativa (Cometa): Tutti i livelli sono eligibili, ad eccezione dei dirigenti.
Contributo del datore di lavoro: 2% (2,2% se under 35). Contributo del dipendente: 1,2%. Base di calcolo: retribuzione mensile lorda.

 

Pension Fund (Cometa): All levels are eligible, except executives (dirigenti).
Employer Contribution: 2% (2.2% if under 35). Employee Contribution: 1.2%. Base: monthly gross salary.

 

Assistenza Sanitaria (Metasalute): Assistenza sanitaria prevista da CCNL. Il dipendente ha la possibilità di rinunciare alla copertura di base optando per l’assistenza sanitaria integrativa offerta da Generali.

 

Medical Benefits (Metasalute): Healthcare coverage provided under the NCBA. The employee can choose to be canceled from this basic coverage and be enrolled in the supplementary healthcare coverage offered by Generali.

 

Assistenza Sanitaria Integrativa (Operai, Impiegati e Quadri): Assicurazione Medica integrativa con Generali – copertura come da Booklet informativo (inviabile su richiesta), può prevede un contributo del dipendente

 

Medical Benefits (Not Executives): Additional Medical coverage provided by Assicurazioni Generali - coverage as outlined in the information booklet (available upon request), it may requires an Employee contribution through salary sacrifice

 

Mensa o Buoni Pasto: Ticket elettronici (Edenred) del valore minimo di €8 fino a €12,50 per ogni giorno lavorato a seconda della Sede di Lavoro. Non convertibili in denaro o accesso alla mensa aziendale ove presente con contributo a carico del dipendente pari a €0,90 a pasto.

 

Canteen or Meal Vouchers: Electronic meal vouchers (Edenred) with a minimum value of €8 up to €12.50 for each day worked, depending on the place of work. Not convertible into cash, or access to the company cafeteria where available, with an employee contribution of €0.90 per meal

 

Welfare: € 250 di credito annuale come da CCNL disponibile su portale dedicato per rimborsi spese istruzione, sport, viaggi o previdenza.

 

Flex Benefit: € 250 of annual credit as per NCBA available on a dedicated portal for education, sports, travel, or pension reimbursements.

 

Assicurazione Infortuni: Impiegati, operai e quadri
L’assicurazione prevede un capitale pari a 6 volte la retribuzione annua lorda (RAL) in caso di decesso  e  7 volte la retribuzione annua lorda (RAL)  in caso di disabilità permanente

 

Accident Insurance: White Collars, Blue Collars and Managers

Insurance policy provides for 6 times Gross Annual Salary in case of death  and 7 times Gross Annual Salary in case of permanent disability coverage

 

Invalidità permanente da malattia: Impiegati, operai e quadri
L’assicurazione prevede un capitale pari 1 volta la RAL, massimo €200.000

 

Permanent disability due to illness: White Collars, Blue Collars and Managers
Insurance policy provides for  1 time Gross Annual Salary, up to €200,000 coverage

 

Assicurazione Vita: L’assicurazione prevede un capitale pari 2 volte la retribuzione annua lorda (RAL)

 

Life Insurance: Insurance policy provides for 2 times Gross Annual Salary coverage

 

EAP - Supporto Dipendenti: Supporto globale psicologico, legale e finanziario 24/7

 

Employee Assistance Program: Global 24/7 psychological, legal, and financial support.

 

Smartworking: Smartworking fino a 10 gg/mese per ruoli idonei.

 

Flexible working: Flexible working up to 10 working days per month for eligible roles.

 

Reperibilità: Solo per la Sede Troia (FG), Agrigento, biz Onshore Wind Service – indennità giornaliera per giornata di reperibilità €124 lordo

 

On-call duty: Only for Troia (FG) and Agrigento sites, Onshore Wind Service Business Work Location – € 124 gross daily on-call allowance per on-call day.

 

Trasferta: Solo per la  sede Troia (FG), Agrigento, biz Onshore Wind Service – indennità 20% della retribuzione giornaliera per giornata di permanenza fuori dalla sede abituale di lavoro che implichi pernottamento fuori dalla provincia di residenza.

 

Business trip allowance: Only for Troia (FG) and Agrigento sites, Onshore Wind Service business Work Location –Allowance equal to 20% of daily remuneration for each day spent away from the usual place of work, which involves an overnight stay outside the province of residence.

Additional Information

#LI-Remote - This is a remote position