EMEA SitePrint Technical Consultant
Description -
HP has been serving the AEC industry over the last 30 years through market indicating technology solutions in areas like workstations and large format printers.
HP is working on new solutions to improve productivity in construction, including applying robotics and artificial intelligence in the construction site to streamline information flows and boost the efficiency of current manual processes.
Come be a part of HP’s Construction Services team as we transform how construction site layouts get made using HP’s new construction layout robotic solution – HP SitePrint.
We have an outstanding opportunity for you to join our HP SitePrint organization (https://www.hp.com/usen/printers/site-print/layout-robot.html ) as a Field Technical Consultant to scale the business. Within our team, you will get to work with all the cool new technologies that we have in one of the most creative businesses at HP.
Key responsibilities
- Apply technical knowledge to advise, train, demonstrate and operate the HP SitePrint technology.
- Integrate technical knowledge and business knowing to create solutions for customers.
- Resolve technical incidents externally within the field and/or technical application area.
- Work with internal development team and external construction services team members to resolve more complex or cross-technology incidents.
- Identify potential escalations and alert management and program stakeholders proactively.
- Proactively and reactively provide solutions to partners and end-users to prevent problems from occurring when using the SitePrint technology in various field applications.
- Apply or deploy HP solutions to meet moderately complex customer needs.
- Balance internal needs with customer needs within defined parameters.
- May identify additional services that could hint to future service revenue growth.
- Build strong relationship with management in assigned accounts.
- Influence delivery decisions on assigned account plans.
- Manage small service and customer experience centric projects/programs in the team, including Service Lifecycle Requirements within the region in coordination with the Global Business Unit.
- Responsible for helping define and establish in-region service infrastructure to fulfil HP SitePrint service strategy, including, but not limited to service parts, bench-repair, whole unit exchange, knowledge management, training.
- Drive Customer Expectation management as part of escalation process. Responsible for implementing part or all the technical solution to the client, in accordance with an agreed technical design.
- Participates in the customer or partner engagements, to ensure onboarding, training, and overall service solution readiness.
- Provides Post-Sales service and verify to customers/partners on the HP SitePrint solution.
- Provides technical leadership on specific integration activities associated with services. Creates and contributes to knowledge tools and communities and ensures project learnings are documented and shared with internal and external stakeholders.
Education and experienced required
- Bachelor’s degree preferred or associate degree holder (technical field) with 4-6 years working experience in construction related fields desired.
Knowledge and Skills
- Has construction industry experience. Civil Engineering/Surveying, Site layout, BIM, site project management are preferred, especially where new application specific technologies have been introduced and used.
- Active listening skills and ability to adjust messages to audience level.
- Problem-solving skills (proactive, reactive and creative).
- Project management, communication, and analytical skills.
- Able to identify, propose and implement operational efficiencies. Has ability to perform/drive resolution of problems on combinations and interactions of products.
- Ability to apply technology and consulting to solve a client business problem.
- Able to communicate and present complex issues with assurance and confidence. Demonstrates the use of consulting skills including questioning, listening, ideas development, permission and rapport, and influencing.
- Ability to conduct/lead oral status/technical interchange meetings with clients on small to medium sized engagements.
- Owns and produces customer documentation. Ability to translate technical details into concise and easy to know written form.
- Ability to translate verbal requirements from face-to-face client meetings into requirements documents, statements of work, and proposals.
- Able to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate.
- From the requirements, able to develop a high-level design or plan, and then estimate the amount of effort required to deliver.
- Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.
Travel
- 50% of the time. Availability to work on construction sites is a must.
Job -
Services
Schedule -
Full time
Shift -
No shift premium (Spain)
Travel -
50%
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
