SUMMARY:
The Emergency Department Technician (ED Tech)/ Unit Clerk possesses clinical skills and expertise to assist in the delivery of direct and indirect patient care in the emergency department setting, under the supervision and guidance of the emergency department nurses and providers.
This includes, but is not limited to, utilization of clinical multi-tasking patient care and prioritization skills to provide care to patients within the department setting.
The ED Techs/Unit Clerk support the provider and nursing staff in bed-side procedures, delivery of emergent resuscitative care, and delivery of quality communication to patients/families of all ages who present with a variety of illness and injuries.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
- Instill Trust and Value Differences
- Patient and Community Focus and Collaborate
RESPONSIBILITIES:
KEY RESPONSIBILITIES:
ED TECH PRIMARY FUNCTIONS:
- Assists with patient assessment and care provision (under the direction of the registered nurse).
- Demonstrate ability to organize and multitask as a forward-thinker, and remain calm and personable in a fast paced emergency setting to support the timely flow and delivery of quality patient care.
- Perform tasks based on confirmed competency which include: accurately performing EKGs, accurately perform finger stick blood glucose testing and phlebotomy; set up for and assist providers with procedures to include gyn and rectal exams, laceration repairs and application of splints; assist with patient care cleaning, turning, ambulating and procedures.
- Assists patients in meeting nutritional and elimination needs.
- Assist in care of critically illnjured patients; function effectively in emergent situations by serving as primary runner to obtain necessary supplies and equipment, assisting in the delivery of CPR/compressions.
- Safely and accurately place patients, as directed and necessary, on monitors; assist in the safe lifting (using lifting devices if necessary) of patients.
- Provide optimum customer service in all interactions; answer and respond to patient call bells, family/patient questions; routinely round throughout the department, ensuring patient care requests and needs are met or communicated to the provider / RN for follow up.
- Re-stock patient care rooms with necessary and appropriate linen and supply.
- Ensure bedside white boards are up to dateccurate.
- Responsible for the turning over of patient care rooms and assists with basic cleaning and preparation to ensure room is ready for when housekeeping arrives for their process.
- Monitor portable O2 tank supply to ensure availability of oxygen for patient movement.
- Check and restock as appropriate, specialty carts to include ENT and Suture Carts, etc.
- Provide efficient and effective collaboration working as a member of a health care team.
- Communicate clearly and effectively with other members of the team, health care providers, other departments, patients and their families. Assists with hourly rounding.
- Takes on responsibility to meet the critical patient care needs in the event of increased acuity, census to act as a sitter within the department and or transport patients in need of testing to the respective location.
- Demonstrates a willingness to learn and adapt to the dynamics of a constantly changing health care environment.
- Performs clerical duties assigned.
- Performs other duties as requested.
UNIT CLERK PRIMARY FUNCTIONS:
- Transcribes and transmits physician's orders to appropriate areas under the supervision of the R.N.
- Demonstrates competence in functioning as a receptionist on the nursing unit and communicating with physicians, ancillary departments, patients and visitors
- Answers telephones, takes messages and communicates messages to the appropriate person in a timely manner
- Receives, places and transfers calls using appropriate telephone etiquette
- Handles telephone information requests with courtesy, accuracy and timeliness
- Inventories and orders unit stock, ensures proper supplies are on hand
- Demonstrates a complete knowledge and use of all forms
- Demonstrates an ability to perform in an accurate and precise manner in crises and emergency situations when time is essential
- Communicates with the R.N. any treatments results, observations, patient complaints and other pertinent information regarding the conditions of the patients
Management of Time and Resources:
- Completes work assignments within an acceptable time frame.
- Develops and maintains efficient working relationships.
- Is reliable in respect to attendance.
- Is Reliable in respect to punctuality.
SECONDARY FUNCTIONS:
- Maintains the Morton Hospital patient vision and adheres to the mission of the organization.
- Maintains the Standards of Patient Care and implements the Policies and Procedures of Morton Hospital and functions within the scope of this role.
- Communicates effectively with patients, families, physicians, and members of the interdisciplinary health care team. Is available for collaboration at all times.
- Develops and maintains positive interpersonal relationships with all members of the healthcare team, which are characterized by mutual support, open communication and respect.
- Willingly participates in all initiatives being put in place to reach the organizational goals set forth for Patient Satisfaction; Quality Care and Cost Reduction.
- Promotes and practices the established standards for safety and infection control as per Morton Hospital policies and procedures.
- Participates in committees focused on improving patient care within the department and organization. Helps with community activities, partakes in pilot projects, opinion polls and works to improve processes within the hospital.
Management of Time and Resources:
- Completes work assignments within an acceptable time frame.
- Uses time and resources to the best possible advantage for successful completion of job responsibilities.
- Develops and maintains efficient working relationships.
- Is reliable in respect to attendance.
- Is Reliable in respect to punctuality.
- Recognizes the importance of team efforts and partners with others to achieve positive outcomes.
Quality:
- Is part of a team effort to ensure quality services.
- Offers creative solutions or alternatives to issues or concerns.
- Produces quality results.
- Continually strives to improve the quality of work. Accepts responsibility for all work performed and takes appropriate corrective action as needed.
MINIMUM QUALIFICATIONS:
REQUIRED QUALIFICATIONS:
- Two or more years of related experience and/or training in the health care setting preferred
- Experience as an ED Tech or other role within the health care setting, inpatient or outpatient preferred.
- Is cooperative in interactions, treating customers with courtesy, respect, and compassion.
- Is patient when responding to questions and answers questions appropriately.
- Responds to requests in a timely manner.
- Handles interruptions in a skillful way.
- Maintains a professional appearance and demeanor.
- Strives to prevent/resolve customer concerns to the customer's satisfaction.
- Knowledge of basic anatomy /physiology.
- Knowledge of medical terminology preferred
- Skilled in multi-tasking and ability to prioritize.
- Comfortable with use of computers and telephones
- Ability to establish and maintain effective working relationships with staff, clinicians, and the general public.
- Ability to work under moderate pressure for extended periods of time.
- Ability to accept responsibility for accuracy and response times to emergent and non-emergent requests.
- Ability to communicate clearly and concisely.
EDUCATION:
- BLS Certification
- Care of the Aggressive Patient / CPI/MOAB (available upon hire)
- High School Diploma or GED
Pay Range:
$20.95-$30.62
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Location:
Morton Hospital - 88 Washington Street Taunton, Massachusetts 02780
Work Type:
24 hrs/per, 7a-7:30p, Every Other Weekend/Holiday
Work Shift:
Day
Driving Required:
No
Union:
1199 Seiu United Healthcare Workers East
