Emergency Utility Person

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities.  If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. 

Aqua America, Inc. is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, nation origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.

An opening currently exists for a EMERGENCY UTILITY WORKER – Eastern Maintenance Division – Willow Grove, PA.

Qualifications:

• Be capable of functioning independently and have and maintain a valid operator's driving license.
• Position requires swing shift work, which includes weekends and holidays.
• Be familiar with Eastern & Western Division territories.
• Can investigate and properly evaluate service leaks and main breaks.
• Can set, read or change a meter up to 1" including AMR's.
• Can read Company plans and such other forms or records that are pertinent to the performance of the job.
• Be physically capable of operating valves, fire hydrants and the ability to shut down main breaks.
• Can lift up to 75 lbs.
• Can communicate with the public and present a neat personal appearance.
• Can operate the various locating devices pertinent to the job.
• Can respond to "ONE CALL" requests effectively. Clear, mark and enter response in UTILISPHERE computer program.
• Be familiar with PUC regulations, particularly as they apply to termination of services, and all aspects of Company policies.
• Be available to deliver such items as deemed necessary by other Departments, due to availability of customers.
• It should be noted that this job posting requires wearing of a Company supplied uniform.
• Can use a computer to review plates, plans, tap cards, and e-mail.
• Be familiar with GIS, AIMS, UTILISPHERE

• Assist other Departments make confined space enter.
• Flush Hydrants and blow-offs.

Applicants for this posting may access their personnel file only one time for up to one hour during the five-day posting period so that they may review previous testing material.

A written examination will be given along with a field test.  Calculators are permitted.

The hourly rate of pay is ##$42.58 A shift differential applies to work performed on second and third shifts.

All employees hired or entering the bargaining unit on or after December 15, 2022, will receive four dollars ($4.00) per hour less than the classification wage rate. The wage reduction will be returned in one dollar ($1.00) increases once a year over a four (4) year period. Employee will receive annual contract increases.

Employees must be employed more than twelve (12) months in a Department to be eligible to apply for a job outside of the Department. However, employees with twelve (12 months) or more in the union but with less than twelve (12) months in a Department may apply for a job classification that pays a higher hourly rate than the classification the employee currently holds. An employee will be limited to two (2) higher wage classification advancements in a twelve (12) month period. If there are no applicants with more than the required twelve (12) months in the department, then employees with at least 12 months in the bargaining unit may apply for the position even if it is not for a position with a higher wage classification.

Please review the details of this job carefully. It must be understood that the person selected to fill this position must accept.

Interested applicants can apply online on Workday on or before Wednesday, November 4, 2026.

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua is committed to providing reasonable accommodation to individuals with disabilities.  If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).  
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.