Primary Location:

University Hospital - UMC

Address:

530 South Jackson Street
Louisville, KY 40202


Shift:

Third Shift (United States of America)

Job Description Summary:

About UofL Health:
UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

Position Summary and Purpose

The MPI Integrity Technician is responsible for maintaining an accurate Enterprise Master Patient Index (EMPI) by performing electronic merges within Health Information Management Systems (HIMS) when duplicate or other medical record number issues are identified, under the direction of the HIMS Data Integrity Analyst. Communicates with multiple departments house-wide to coordinate correct and accurate patient information and other required data for new and existing registrations. Responsible for auditing of MRN and duplicate encounter creation. The HIM MPI Integrity Technician also supports patient matching activities for the health information exchange. Interact as needed with internal customers to include but not limited to hospital staff, physicians and their offices, and other revenue cycle team members. Actively participates in department and hospital performance initiatives when needed to ensure ULH success.

Essential Functions:

•    Identifies, researches, and corrects data integrity issues within the Master Patient Index (MPI).
•    Communicates MPI data integrity issues to all impacted ancillary departments.
•    Receives, processes, and analyzes health information for completeness, timeliness and accuracy.
•    Audits accuracy of electronic and manual entry and facilitates resolution of any discrepancies.
•    Assists with the daily operations of the department and departmental related projects/processes.
•    Perform other duties as assigned.

Other Functions:

Collaboration & Teamwork: works cooperatively and collaboratively with others toward the accomplishment of shared goals.

Valuing Diversity: recognizing and embracing the unique talents and contributions of others.

Service Orientation: desire to serve and focus one’s efforts on discovering and meeting the needs of internal and external customers.

Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results.

Organizational Alignment: ability to align people, processes and organizational structure with UMC’s strategic direction.

Developing Others: views people, their knowledge and capabilities as assets and provides opportunities that allow employees to continuously learn and develop.

Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.

Integrity: conducts business with honesty and professional ethics. Seeks to achieve results in the best interest of the organization. Models and reinforces ethical behavior in self and others.

Additional Responsibilities:

•    Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.

•    Adheres to and exhibits our core values:

 *Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.

*Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.

•    Maintains confidentiality and protects sensitive data at all times.

•    Adheres to organizational and department specific safety standards and guidelines.

•    Works collaboratively and supports efforts of team members.

•    Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.

 

Additional Job Description:

Job Requirements
(Education, Experience, Licensure and Certification)
Education:
•    High School education or GED required.
Experience: 
•    Minimum of 1-year experience in an HIM setting required. 
•    Previous experience in a hospital HIM department preferred or will consider medical office experience.
•    Prior MPI experience, preferred 

Job Competency:
Skills, Knowledge or Abilities critical to this role: 

•    Advanced customer service skills both in person and over the phone.
•    Demonstrated ability to work independently.
•    Experience meeting deadlines and / or productivity standards required. 
•    Maintain a high-level of confidentiality and data integrity required.
•    High degree of accuracy.
•    Knowledge of health information demographics and Master Patient Index features required.
•    Excellent organizational and team building skills. 

Language Ability: 

•    Must be able to communicate effectively in both verbal and written formats.

Reasoning Ability:  

•    Demonstrated problem-solving and critical thinking skills to find solutions to difficult problems.
•    Collaborative skills to effectively work in group problem solving and process improvement activities.
Computer Skills: 
•    Proficient use of computers and the ability to learn new software applications.
Demonstrated knowledge of computers, technology and automated work flow

UofL Health Core Expectation:
At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
•    Honoring and caring for the dignity of all persons in mind, body, and spirit
•    Ensuring the highest quality of care for those we serve
•    Working together as a team to achieve our goals
•    Improving continuously by listening, and asking for and responding to feedback
•    Seeking new and better ways to meet the needs of those we serve 
•    Using our resources wisely
•    Understanding how each of our roles contributes to the success of UofL Health