Employee Experience Director

Accountabilities:

Develop and lead a comprehensive global employee experience strategy aligned with organizational priorities, company values, and business growth objectives.
Design and manage employee listening initiatives, including engagement surveys, pulse surveys, employee lifecycle assessments, and exit feedback programs.
Translate employee feedback and engagement data into actionable improvement plans in collaboration with senior leaders, ensuring progress is monitored and communicated effectively.
Oversee and continuously improve the entire employee journey, from onboarding through development and retention to offboarding, identifying opportunities to eliminate friction and enhance the employee experience.
Lead employee recognition initiatives, cultural programs, wellbeing activities, and employee network initiatives that strengthen belonging, engagement, and organizational identity.
Develop and manage the global internal events calendar, including company-wide meetings, town halls, leadership offsites, team celebrations, and major organizational milestones.
Coordinate and deliver engaging internal events across different locations and formats, including in-person, hybrid, and virtual experiences.
Ensure all internal events are inclusive, accessible, and respectful of the cultural and religious diversity of the international workforce.
Manage event budgets, external suppliers, logistics, and operational requirements while maintaining strong financial discipline.
Develop and implement a comprehensive internal communications strategy, including an editorial calendar and consistent communication standards.
Oversee internal communication channels, including the company intranet, newsletters, company-wide emails, Slack or Lark channels, office digital screens, and leadership announcements.
Lead the end-to-end management of the intranet, including content strategy, information architecture, governance, publishing processes, and content accuracy.
Establish editorial guidelines and support content owners across departments to ensure clear, consistent, and effective internal communications.
Partner with the CEO, senior executives, and Chief People Officer (CPO) to develop leadership communications, organizational announcements, and change management messaging.
Coordinate with Corporate Communications, Legal, and Compliance teams to ensure sensitive and regulated communications are accurate, appropriate, and consistent.
Monitor internal communication effectiveness through reach, engagement, and understanding metrics, continuously improving information accessibility and employee alignment.
Identify and introduce innovative employee experience solutions, including AI-powered self-service tools, chat assistants, and automation of routine People processes.
Lead pilot initiatives, measure their effectiveness, and scale successful solutions across the organization.
Collaborate with HR Technology and IT teams to maintain an integrated, user-friendly, and efficient People technology ecosystem.
Lead, develop, and manage a high-performing global team responsible for employee engagement, internal communications, events, and workplace operations.
Own the function's budget, external vendor relationships, and resource allocation, ensuring effective financial and operational management.
Serve as a member of the People Leadership Team and act as a trusted strategic advisor to senior business leaders.
Oversee the global Workplace Operations team responsible for office environments across Dubai, Malaysia, Hong Kong, and Singapore.
Develop and implement global workplace strategies, including office space planning, new office openings, relocations, expansions, and office fit-outs in partnership with Finance.
Establish consistent workplace standards across all locations, covering facilities management, health and safety, front desk services, employee amenities, and inclusive spaces such as prayer and wellness rooms.
Manage facilities suppliers, service agreements, office budgets, and operational resources while ensuring cost efficiency and high service standards.
Partner with IT, Security, and Legal teams on physical security, access management, business continuity planning, and emergency response procedures.
Use workplace occupancy data and employee feedback to optimize office environments and create spaces that encourage collaboration, wellbeing, and productivity.
Requirements:
At least 12 years of professional experience in People and Culture, Employee Experience, Workplace Operations, Internal Communications, or a related field, including a minimum of 5 years in a leadership position.
Proven experience owning and managing at least two of the following areas: multi-country workplace or office operations, employee engagement, internal communications, or large-scale corporate events.
Demonstrated ability to develop and implement global employee experience strategies and scalable programs within complex, international organizations.
Previous experience managing intranets and internal communication platforms, including content strategy, information architecture, governance, and publishing standards.
Experience working in a high-growth, international organization with employees distributed across multiple countries, cultures, and time zones.
Strong analytical and data interpretation skills, with the ability to translate employee engagement surveys, workplace occupancy data, and communication metrics into strategic decisions and measurable improvements.
Excellent writing, editing, and communication skills, including the ability to develop high-quality messaging and communications for CEOs and senior executives.
Proven experience managing departmental budgets, external vendors, facilities contracts, and operational resources.
Strong leadership and people management capabilities, with experience building, developing, and motivating multidisciplinary teams.
Excellent stakeholder management skills, with the ability to establish trusted relationships with senior executives and influence strategic decisions.
Strong organizational and project management abilities, with the capacity to oversee multiple global initiatives and deliver results in a fast-paced environment.
Excellent judgment, discretion, and integrity when handling sensitive employee information, executive communications, and confidential organizational matters.
Fluent English, with outstanding written and verbal communication skills.
Nice to have: Previous experience in fintech, cryptocurrency, blockchain, financial services, or another highly regulated industry.
Nice to have: Professional experience working across the Gulf region, Asia, and Europe, with an understanding of different cultural and business environments.
Nice to have: Hands-on experience using AI-powered tools and automation to improve employee services, internal communications, and People operations.
Nice to have: Familiarity with HR information systems, employee engagement platforms, and internal communication tools such as Workday, Culture Amp, Lark, or Slack.
Nice to have: Additional language skills, particularly Arabic or Mandarin.
Leadership Profile:
Strategic builder: Comfortable creating employee experience programs and operational frameworks from the ground up and scaling them as the organization grows.
Data-driven leader: Uses meaningful metrics and employee insights to evaluate effectiveness, prioritize initiatives, and guide investment decisions.
Executive presence: Builds credibility and trust with senior leadership, communicates confidently, and provides constructive strategic guidance.
Global mindset: Designs inclusive employee experiences that accommodate different cultures, languages, locations, and time zones.
Action-oriented: Moves quickly, experiments with new ideas, learns from results, and continuously improves existing processes.
Integrity and discretion: Demonstrates sound judgment, confidentiality, and professionalism when managing sensitive employee matters and organizational communications.
Benefits:
Professional development support: Access to a dedicated Study Growth Fund to support continuous learning, professional education, and career development.
International collaboration: Work alongside a diverse global team of professionals across multiple countries and regions.
Career advancement: Benefit from professional growth opportunities within a rapidly expanding international organization.
Internal mobility: Explore internal career opportunities and different professional pathways to support your long-term development.
Team events and networking: Participate in regular team-building activities, workshops, and internal events designed to strengthen collaboration and innovation.
Leadership opportunities: Build and lead a global employee experience function with responsibility across multiple strategic business areas.
Global exposure: Collaborate with senior executives and multidisciplinary teams across different international offices and business functions.
Innovation-driven environment: Introduce modern workplace solutions, AI-powered employee services, and new approaches to internal communication and engagement.
Strategic impact: Directly influence organizational culture, employee satisfaction, workplace effectiveness, and the overall employee journey.
Meaningful ownership: Shape global workplace standards, employee engagement initiatives, internal events, and communication strategies.