Job Summary
The Corewell Health Employer Services Client Manager is responsible for engaging key business staff and stakeholders to support long-term relationships across a portfolio of clients. Client Managers serve as the liaison between customers and cross-functional internal teams, ensuring the timely and successful delivery of solutions aligned with customer needs. They provide oversight and coordination of clients’ purchased services, manage related subprocesses to meet the operational needs of assigned client
segments, and, at times, directly deliver purchased clinical commercial services. They work across the organization to monitor clinical and administrative processes to ensure client requirements are met and to support client success. This position reports directly to the Sr. Director of Employer Services.
Essential Functions
- Builds, maintains, and creates strong customer relationships and is responsible for keeping current clients satisfied by delivering exceptional client service on a day-to-day basis. At times may be required to be on-site at client location, at Corewell based clinics/locations or trade show/exhibition as a liaison between existing and potential clients and Corewell Health Employer Services.
- Provides day-to-day administrative and management oversight of the delivery of contracted clinical services. E.g. Executive Health, On-site services, immunization clinics, etc. Supporting department leadership, liaise between Employer Services and internal/external partners throughout all phases of the client relationships from implementation/set-up, execution, compliance/performance, and renewal/contract close out. Including but not limited to scheduling/registration/billing support, data collection and exchange and any and all interoperability requirements.
- Assists in maintaining and updating CRM data repository and automated warehouse to support new business development efforts.
- Conduct market research on client prospects including the development of lead profiles, client news and potential opportunities for client engagement. Identifies and communicates potential barriers to client contracting
- Manages projects and is responsible for contractual requirements within client relationships as delegated by leadership, works to carry out client goals while meeting company goals.
- Coordinate with other staff members working on the same account to ensure consistent service and contract deliverables are met.
- At the direction of leadership, follows up on client leads or client requests, assists in procurement of items for client events and assists in the development of new product offerings for clients.
- Services multiple clients and contracts concurrently, often meeting multiple deadlines.
- Responds to client, member, or provider inquiries regarding transactions, claims, fee schedules, requests for authorization, or other issues that arise surrounding health plan/contract management or direct to employer contracting. Works to solve billing or invoicing issues that may be outstanding or gather required documentation for specific programs.
- Supports the clinical Care Management team as directed and when applicable, including but not limited to general research, scheduling requests, or other activities related to care coordination, including “white glove” care navigation.
- Provides client concierge services, handles and addresses client or client members’ requests, addresses complaints and oversees issue resolution.
- Keep records of client transactions, including, but not limited to, scheduling, exception requests, single case agreements, network provider changes, payments, facilities and services.
- Collects and analysis data from multiple sources related to specific client programs, distributes reports, and analyzes data to improve internal and external processes. Supports internal financial/P&L analysis
- When applicable, manages the reporting environment for care management related services, including data sources and validation, may include report development and enhancement to support clinical team members.
- Manages and oversees specific sub-processes associated with individual client accounts, additional focus for care management clients to ensure the Corewell Health Employer Services care management process meets client’s goals/objectives and KPIs.
- Contract administration and execution as directed by Corewell Health Employer Service Leadership.
- Administrative support and coordination duties related to client deliverables, including management of parts of Corewell Health employer services website and client portal (e.g. Managing client user roles).
Qualifications
- Required Bachelor's Degree business administration, healthcare administration or relevant field.
- 5 years of relevant experience in a healthcare setting or in a related area.
- Knowledge of health plan operations, physician front office administrative procedures, medical terminology, medical billing and coding procedures and provider network arrangements.
How Corewell Health cares for you
- Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance
- Traditional and Roth retirement options with service contribution and match savings
- Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Corewell Health Southfield Center - 26901 Beaumont Blvd
Department Name
Employer Services - Corporate
Employment Type
Full time
Shift
Variable (United States of America)
Weekly Scheduled Hours
40
Hours of Work
40
Days Worked
Monday - Friday
Weekend Frequency
Variable weekends
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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
