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The Endpoint Engineer manages, secures, and supports corporate endpoints, including laptops, desktops, printers, virtual desktops, thin clients, and approved BYOD devices. Responsibilities include provisioning, deployment, patching, configuration, migrations, monitoring, vulnerability remediation, and advanced troubleshooting across Microsoft and third-party platforms.
Essential Duties and Responsibilities
- Administer Microsoft Configuration Manager (SCCM), Microsoft Intune, and IGEL UMS for configuration, application delivery, patching, compliance, and device lifecycle management.
- Manage Windows endpoints through SCCM and Intune co-management, including enrollment, compliance, profiles, applications, Autopilot, and workload transitions.
- Administer IGEL UMS for thin-client registration, organization, policies, firmware, applications, certificates, peripherals, access, monitoring, inventory, and troubleshooting.
- Plan and execute OS deployments, endpoint provisioning, software and security updates, and technology migrations.
- Manage endpoint security and remediate vulnerabilities with security, infrastructure, and application teams.
- Monitor endpoint health, performance, compliance, capacity, and user experience; identify trends and recommend actions.
- Evaluate, test, and recommend endpoint hardware, peripherals, applications, and platform enhancements.
- Troubleshoot and resolve critical system issues, and implement system improvements to enhance reliability, performance, and user experience.
- Partner with business and IT teams to define solutions, improve processes, and prepare new capabilities for operation.
- Apply IT service management practices and provide after-hours support or maintenance as needed.
- Follow applicable laws, regulations, policies, procedures, and compliance training requirements.
- Perform other duties and responsibilities as assigned.
Qualifications
Candidates must satisfactorily perform each essential duty and demonstrate the required knowledge, skills, and abilities.
Technical and Business Skills
- Strong enterprise endpoint engineering knowledge across various platforms and tools used for provisioning endpoints, deploying application updates, patching, security compliance, monitoring, and troubleshooting.
- Ability to analyze data, logs, policies, and system behavior to resolve complex issues.
- Ability to create clear technical documentation, procedures, reports, standards, and business communications.
- Strong communication and presentation skills for technical and nontechnical audiences.
- Strong organization, planning, customer service, and problem-solving skills, with the ability to prioritize and complete initiatives.
- Ability to quickly learn new technologies, processes, and tools and apply them effectively in an enterprise environment.
Education and Experience
Required
- Bachelor’s degree in computer science, information systems, or a related field, or equivalent education, training, and experience.
- Six to eight years of progressively responsible experience supporting and engineering enterprise endpoint environments.
- Hands-on experience engineering enterprise endpoints with Microsoft Intune, Configuration Manager, IGEL UMS, or similar platforms.
Preferred
- Experience with Microsoft Intune, Windows Autopilot, Microsoft Entra ID, Active Directory, Group Policy, Windows 365, and Microsoft 365.
- Experience administering Windows Server operating systems and supporting hybrid identity and co-management.
- Experience administering IGEL UMS and IGEL OS, including profiles, policies, firmware, applications, inventory, monitoring, and troubleshooting.
- Experience with PowerShell, Bash, Citrix, ControlUp, TeamViewer, PrinterLogic, PaperCut, or similar enterprise tools.
- Experience supporting enterprise printing and multifunction devices with PrinterLogic, PaperCut, or similar tools.
- Knowledge of banking operations or experience working in a regulated industry.
Technical Environment and Platforms
- Identity and device join: Active Directory, Microsoft Entra ID, traditional domain-joined, hybrid-joined, and Microsoft Entra–joined endpoints.
- Endpoint management: Microsoft Intune, Microsoft Configuration Manager, IGEL UMS, Group Policy, and related management and monitoring platforms.
- Provisioning and deployment: Windows Autopilot, OS and thin-client provisioning, application packaging, software and firmware distribution, patching, compliance reporting, and co-management.
- Operating systems: Windows 11, Windows Server, IGEL OS, and macOS.
- Virtualization and cloud desktops: Citrix and Windows 365.
- Operations and support: ControlUp, TeamViewer, PowerShell, Bash, Freshservice integrations, and IT service management practices.
- Printing: PrinterLogic, PaperCut, and multifunction devices from Toshiba, Lexmark, HP, and Kodak.
- Supported endpoints: Desktops, laptops, thin clients, virtual desktops, printers, multifunction devices, and approved BYOD devices.
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.
