The Opportunity:
The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of customer IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure.
CACI is looking for an experienced, innovative, and motivated Email Services Specialist to support the mission objectives and needs of the customer, the Defense Intelligence Agency. The position is contingent upon award of the DIA SITE III CIO Infrastructure Services (CIS) contract.
Responsibilities:
Endpoint Operations & Infrastructure Support:
Deploy, operate, and maintain physical, virtual, and cloud-based client desktop and mobile endpoints in alignment with program vision.
Monitor and support Forcepoint TTC, Citrix, Azure, AWS, and VMware infrastructures, managing administrator and end-user access.
Maintain desktop and application packaging of standard, engineered, and tested configurations for remote distribution utilizing Microsoft Endpoint Configuration Manager (MECM) and Intune.
Manage end-user profiles, synchronizing with Active Directory to maintain performance-based implementations that optimize startup, login, application streaming, and the overall user experience.
Participate as a key member of a global, 24/7 operations team performing scheduled and ad hoc maintenance, updates, and upgrades.
Incident Response, Testing & Troubleshooting:
Provide Tier 3 troubleshooting, incident analysis, break/fix resolution, and hands-on touch labor for all assigned devices, components, and solutions.
Monitor and analyze capacity, performance, and service-level metrics to detect trends and prevent potential errors from escalating into major incidents.
Utilize Lab facilities to conduct incident/problem investigations, evaluate the feasibility of new designs, and develop test cases and scripts for Beta and Acceptance testing.
Collaborate with Engineering teams and cross-functional stakeholders to refine requirements, support the transfer of engineered solutions, and execute Blue/Green fielding.
Apply working knowledge of network concepts, firewall configurations, and VPN technologies to optimize operations in secure, separated environments.
Security, Compliance & Documentation:
Execute continuous and automated patch management for designated infrastructure (workstations, servers) across all networks and security domains in accordance with CDRL requirements.
Configure hardware BIOS, RAM, device drivers, and full disk encryption utilizing NIST-, FIPS-, and NSA-approved encryption algorithms.
Track and monitor hardware and software licenses, distribution, and usage to support enterprise accounting efforts.
Assist in the creation and maintenance of required contract documentation, reports, knowledge base artifacts, and Standard Operating Procedures (SOPs).
Participate in Continual Service Improvement (CSI) initiatives and support the execution of approved Plan of Action and Milestones (POA&M).
Qualifications:
Required:
Must hold a current Top Secret SCI clearance with ability to obtain poly prior to start
Microsoft 365 Certified: Endpoint Administrator Associate (40+ hrs. training) and/or 7 years of experience
Red Hat Certified System Administrator (RHCSA), Citrix Certified Associate-Virtualization, Azure Fundamentals, OEM equivalent, VMware Certified Advanced Professional – Data Center Virtualization Design, OR Azure Administrator
DOD 8140 Certification applicable to role (minimum Security+)
An AA and 14+ years of experience, BS/BA and 12+ years of experience, MS/MA and 10+ years of experience, or PhD and 8+ years of experience
Minimum 6 years of hands-on experience integrating, operating, and maintaining IT hardware and software solutions
Willingness to learn new skills and new technologies.
Desired:
Degree in Science, Technology, or Engineering
Ivanti User Workspace Administrator
Familiarity with IC ITE services and classified environments
ITIL 4 Foundation Certification
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$103,800 - $218,100