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Richmond Hill, Ontario, Canada
Onsite
Build your best future with the Johnson Controls team!
Who we are:
Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What We Offer:
Competitive salary
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care.
On-the-job/cross-training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
About the job
At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions to make cities more connected and buildings more intelligent. We are passionate about improving the way the world lives, works, and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you. We offer you a highly innovative and promising industry in an international environment. In this role you are given the responsibility to shape our common future business.
What You Will Do
OpenBlue is a complete suite of AI-enabled smart building software solutions that delivers impactful outcomes in energy efficiency and sustainability, equipment uptime, facilities team productivity, workplace planning, and workplace experiences that combines Johnson Controls’ 140 years of building expertise with cutting-edge technology. We are seeking an OpenBlue Customer Advisor to partner with customers to deliver value. You will drive successful outcomes for customers and serve as a key consultant throughout the entire customer lifecycle. This is a great opportunity for someone who likes a challenge, is comfortable with a start-up environment in a large company, and open to growing the position as we grow as our business.
How You Will Do It
Responsible for end-to-end delivery of customer value for OpenBlue solutions
Customer Onboarding
Participate in initial project kick-off calls
Understand customer personas, end users, use cases and goals; Ask questions to become deeply familiar with your customers’ businesses challenges
Train end users on the OpenBlue customer value framework and success metrics to be measured
Share product training resources and technical support processes
Validate the completion of scope as per contract and customer needs
Provide customers with a guided product tour after delivery
Adoption
Become a trusted advisor by helping customers to understand and use the product to achieve business outcomes, including end users as well as internal and external channel partners
Monitor product usage analytics and provide feedback to customers.
Establish 30-60-90 day check-ins for new customers followed by regular touchpoints to discuss adoption, issues, and value creation
Advocacy (Build trust / transparency)
Review any open issues / technical support tickets with customers
Provide initial triage, basic support, and customer training to resolve problems quickly, leveraging technical support teams as needed
Monitor customer health and value delivered; Conduct Net Promoter Score (NPS) surveys and ensure all feedback loops are closed
Participate in Customer Business Reviews (QBRs) in partnership with digital commercial account managers.
Serve as the voice of the customer and share feedback with Product Management and Commercial teams on how we can better serve customers
Retention and Growth
Ensure we are meeting customers’ definition of success
Identify other opportunities to provide value
Drive new business growth by earning favorable customer references
What you will need
Required
Bachelor's degree in engineering, business, or a related field.
Minimum 5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services
Hands-on experience working with installation, deployment, or use of Operational Technologies (OT) in medium to large facilities
Experience delivering user training, product demonstrations, and addressing operational questions to drive end results
Excellent communication skills, both written and verbal, to work with customers or partners across operational and senior levels
Strong track record in customer relationship management with enterprise customers, supported by endorsements from references, in roles such as Customer Success Manager, Account Manager, Project Manager, Performance Assurance Engineer, and/or Technical Sales
Extremely organized project management skills to manage multiple customers in your portfolio, maintaining detailed notes and action plans
Demonstrated ability to lead within a matrix organization, effectively coordinating across teams and mobilizing resources.
Enjoys learning new things in a self-directed fashion, consistently building new skills, knowledge, and expertise in a fast-changing environment with minimal formal training
Experience driving process improvements to enhance customer satisfaction
Candidates must already have a work authorization that would permit them to work for Johnson Controls in Canada and the ability to get Canadian government security clearance.
Preferred
Experience with smart building software and/or energy management systems
Certified Energy Manager® (CEM) certification (Association of Energy Engineers)
Certified Measurement & Verification Professional (CMVP) certification
French language skills
The role may include up to 10% travel.
SALARY RANGE: $120,000 - $155,000 CAD (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.
