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Leicester, England, United Kingdom
Hybrid
Join our team as an Energy Specialist and take full, end-to-end ownership of the customer experience! You won't just wow our customers; you'll be the pivotal point for their entire journey, delivering exceptional service amidst the dynamic energy revolution.
We're looking for a highly motivated, customer-focused individual with a passion for energy and a drive for continuous improvement. Thrive in a fast-paced environment where you'll help our customers find easy-to-understand solutions to their complex problems.
Here's a taste of what you’ll be doing:
You will be at the heart of our customer operations, blending excellent communication with deep industry knowledge.
End-to-End Ownership: Take complete responsibility for every customer query, from first contact to final resolution. You'll handle a variety of challenges, from billing to meter exchanges, ensuring no unnecessary handoffs.
Exceptional Service: Provide outstanding, proactive customer service over the phone and via email. Handle sensitive situations with empathy, always going the extra mile to offer fantastic, satisfying solutions.
Customer Advocacy: Act as the voice of the customer internally, using your insights to drive continuous improvement in our products and processes.
Be the Specialist: Continuously expand your knowledge of rapidly evolving energy market regulations and technology through self-led learning and company-provided training.
Integrity and Trust: Handle customer data and sensitive information with the highest level of professionalism and integrity.
Are we the perfect match?
We're looking for individuals ready to tackle complex challenges and contribute positively to our team culture.
Passion for People: You are genuinely passionate about delivering an exceptional customer experience and fostering genuine customer loyalty.
Resilience and Problem Solving: You are resilient and excited to tackle complex problems, maintaining a positive attitude even during challenging customer interactions.
Agile Mindset: You thrive in an ever-changing, fast-paced environment, quickly adapting to new policies, system updates, and business priorities.
Communication Power: Great communicator with strong English skills (written and verbal), able to translate complex issues into easy-to-understand solutions.
Team Collaboration: A true team player who contributes positively through open communication, knowledge sharing, and a willingness to support colleagues.
Confident Decision Maker: Confident in making decisions and embracing change to achieve the best outcome for the customer.
It would be great if you had:
Previous Customer Service Experience: (Don't worry if you’re new to energy, we’ll provide full training!)
Here’s what else you need to know:
This role may close earlier due to high application volumes.
The starting salary for this role is £25,983. We’re passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£27,856) with further opportunities to reach Expert level, offering an earning potential of £31,573.
Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday – Friday 9am – 5pm, and you’ll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family.
Did you know we’ve won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.
And to wrap up, we want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks’ holiday and there is our generous pension contribution to secure your future. And the cherry top? we guarantee time off work to celebrate your Birthday.
Please note:
DBS check and right to work - for successful candidates, a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points-based system.
Contract options – full-time
IMPORTANT INFORMATION
If you are invited to a Discovery Day, it will take place at our Leicester hub. Should your application be successful, the initial 8 week training will also be conducted at our Leicester hub. During this time you’ll be fully equipped with the skills you’ll need, and it’s important that everyone is available for each day, and come into the hub for 3 days a week (Monday, Tuesday and Friday), of the 8 weeks training. Please do not apply if you cannot commit to the full 8 weeks of training without annual leave.
A place to be you
We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee-run inclusion networks provide valuable opportunities for connection and collaboration. Together we’re better.