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Raleigh, North Carolina, United States
Onsite
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
We are a 24x7 highly visible Operations environment that performs troubleshooting, driving issues to resolution, and related functions. You’ll be doing regular troubleshooting and maintenance, keeping inventories, doing audits, and creating reports. You’ll also be analyzing our network coverage and finding ways to make it even better.
Performing optimization, troubleshooting, and maintenance of network systems and applications to identify overall system availability and performance.
Evaluating network coverage to find gaps, making recommendations to improve coverage, and helping to implement those recommendations.
Configuring network routers and switches for network optimization.
Complying with company- and industry-wide standard directives to maintain network performance and enhance efficiency.
Providing timely and accurate network updates to leadership and external teams; communicating technical details in a clear and concise manner.
You’re tech-savvy and well-versed in all things telecommunications. Working independently suits you well. You’re also thorough, vigilant, and on top of the details—someone people count on to solve problems and to make sure they don’t happen in the first place.
You’ll need to have:
Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.
Willingness to work rotating shifts including weekends and holidays.
Valid driver's license and willing to operate a company vehicle throughout the territories assigned.
Even better if you have one or more of the following:
Technically aligned Associate’s Degree or Bachelor's Degree, Certifications - (CCNA, CCNP, and/or other vendor equivalents).
Experience in routers, switches, Firewalls, load balancers and connection correlation from end to end.
Experience in 4G/5G platforms.
Computer support experience, including troubleshooting PC hardware and configurations.
Strong customer service/vendor management experience.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.