Engagement Ambassador - University of Delaware

Role Overview

Encoura is hiring students to work as Engagement Ambassadors at the University of Delaware Engagement Center. Engagement Ambassadors conduct meaningful digital and traditional interactions with alumni, parents, and friends. The part-time Engagement Ambassador may contact prospects using text, video, or phone while conducting themselves as a professional representative of one of Encoura's partner institutions.

Engagement Ambassadors can gain experience in marketing, networking, fundraising and sales negotiations while working at the Engagement Center. If you’re looking for a rewarding part-time position that boosts your resume and communication skills, see below to learn more and apply today!

A Day in the Life

• Contact donors and prospects to collect donations, verify information, and share institutional updates.
• Capable of following a script when reaching out to prospects.
• Accurately enter data into our computer system.
• Meet or exceed goals as outlined by your manager.
• Work a minimum number of shifts each week/month.
• Pass new hire and compliance trainings.

About You

• Must be enrolled as a student at the University of Delaware while employed in this position. 
• Demonstrated strong command of English (both verbal and written).
• Capable of effectively communicating with a variety of individuals.
• Working knowledge of Microsoft Office.
• Must be able to operate in an office setting and routinely use standard office equipment such as computers, phones, etc.
• Must be able to work in an environment where the noise level is moderate.
• This is largely a sedentary role; Infrequent light physical effort is required (minimum of five pounds).
• All hires must complete Form I‑9 employment eligibility verification and provide acceptable documentation as required by federal law. Employees may choose which acceptable documents to present from the Form I‑9 Lists of Acceptable Documents. Candidates should review the acceptable document list before their anticipated start date, as obtaining certain government-issued documents may take additional time. View the official USCIS Lists of Acceptable Documents: USCIS Form I‑9 Acceptable Documents 

The entry-level wage for this role starts at $15.50 / hour with the opportunity for longevity-based merit increases. The upper wage range is based on longevity, locality, and performance. Employees new to Encoura should expect to start at the entry-level wage. This ongoing part-time position does not qualify for health benefits.  Encoura complies with all state and local laws that require specific forms of paid time off.

Center Hours

• Monday - Friday 6:00 - 9:00 pm Eastern Time (ET)

Directions:

196 South College Ave,
Newark, DE 19711

UD Engagement Call Center is located at 196 South College Ave. (Across from Morris Library and in between the Center for Black Culture and the Visitor's Center.) Please go around the back to find the entrance.  Paid parking located in the visitor center's lot or street parking on Kent Way.

Questions - reach out to:

Maia Wilson
Engagement Center Manager 
Maia.Wilson@Encoura.org