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Quezon City, Manila, Philippines, United States of America
Hybrid
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
Job Responsibilities
Specialized position responsible for providing user and records administration support for Cold Chain Managed Services customers. This includes but is not limited to performing user management functions, conducting systems onboarding as it relates to a per-platform functionality basis, database and information management.
Specific examples of these functions include:
Manage existing customer databases, device registration, features and user profiles in the Connect+, Digital Cold Chain, Oversight, and other future Cold Chain platforms.
Onboard or decommission customers and customer sites from all managed platforms using existing processes.
Relay with the Hardware Technical Support and senior Systems Administrators any problems relating to hardware interfacing of cold chain supported devices with existing cloud-based platforms.
Process and validate various cold chain platform communication test reports.
Troubleshoot and respond to customer requests pertaining to user management and site communication to the monitoring center and verify the alarm monitoring service connectivity of existing customer sites.
Maintain existing process documentation and improve current and future processes related to user and system administration.
Assist Senior Systems Administration Engineers in the formulation of processes and workflows that enable the efficient handling of all system administration functions relevant to the platforms currently being supported.
Perform and demonstrate any recurring process called for in the administration of sysadmin functions as may be required on a per-project basis.
Suggest efficiencies and waste reduction measures in any existing sysadmin process.
Perform the following specific tasks: Contact update, Communication Test Report (CTR), Add Site, Commissioning / Two way communication, Inquiries & Assistance, Create User / Group User Association in connect+, Site Activation, Site Conversion, Site Deactivation, Oversight Account Creation, Oversight Site Creation, Oversight Others, V2 Logger Account Creation, V2 Logger Others.
Basic Quality Assurance tasks to support the System Administration function
Customer complaint handling particularly, acknowledging customer complaint, validating details, initiating stop gaps
Participate in any cross-training programs for the Cold Chain Technical Services umbrella either as training participants or as training facilitators.
Job Requirements:
With at least 3 years of relevant experience
Having Information Technology or Engineering background is an advantage
Will have a rotating schedule
Willing to work on weekends and during holidays (depends on the shift assigned)
Will follow PH holidays
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.