We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Engineer sets the tone for Sonesta’s mission by always going above and beyond for our guests. The role’s primary responsibility is to perform routine maintenance and skilled repairs to the building and equipment. The Engineer shall provide attentive and courteous service to guests, assist guests with inquiries, and ensure their stay with Sonesta is filled with Amazing Moments.
The ideal candidate has a passion for hospitality and providing exceptional guest service.
Job Description
Work Environment
- Interior and exterior of building with potential for guest facing contact.
- Exposure to extreme temperatures inside and outside of the building.
Physical Demands
- Must be able to exert in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
- Frequent bending, kneeling, climbing, stooping and reaching.
- Ability to stand during entire shift.
Expected Hours of Work
- Must be flexible to work variable days of the week to include weekends and holidays.
- Must be flexible to work variable shifts (days, nights, overnights).
- Ten to twelve hour shifts sometimes required.
Education and Experience
- Specialized knowledge and skills or certification within a field or discipline such as plumbing, electrician, carpentry, equipment mechanics, HVAC, refrigeration, etc.
- Trade school and/or college course work in related field preferred.
- Experience in a hotel or a related field preferred.
Principle duties and responsibilities (Essential Functions) include:
- Perform general maintenance and repairs for assigned area of expertise such as the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, water treatment systems, and swimming pool, etc.
- Perform preventative maintenance on a regular basis and ensure that assigned equipment is maintained and operational.
- Adhere to federal, state and local safety regulations, brand standards and other compliance requirements.
- Report all unsafe conditions or malfunctioning equipment to supervisor.
- Follow procedures that ensure the security of inventory and assets such as tools, supplies, equipment, furniture, televisions, etc.
- Replenish supplies and inventory in a timely and efficient manner and minimizes waste.
- Take required readings on equipment.
- Replace and program televisions as needed.
- Replace light switches, receptacles, light bulbs and fixtures.
- Paint designated areas and perform plumbing repairs (i.e. clogged drains, copper pipe, change washers, change handles, drain fittings, etc).
- Understand and be able to read blueprints and wiring diagrams.
- Refurbish furniture and fixtures and repair all types of wall coverings.
- Repair and program hotel electronic lock system.
- Deal with reasonable complaints/requests with professionalism and patience.
- Display professional appearance and demeanor at all times.
- Attend departmental pre-shift and mandatory meetings.
- Perform other duties as requested by management.
Qualifications and Skills
- Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Ability to prioritize and multitask.
- Excellent organizational skills and attention to detail.
- Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive instructions for the day and/or to read equipment repair manuals.
- Mathematical skills, including basic math, percentages, quantities, and variances.
- Professional verbal communication skills.
- Excellent interpersonal and customer service skills.
- Prioritization and time management skills.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
