Engineer

Manage customer engagement and technical-commercial alignment during the critical migration of customer connections from Phenix cloud2 to version3, utilizing this milestone as a commercial leverage to secure and upgrade long-term Expert Online Agreements.

Keep accurate technical and operational records of job progress, delays, and customer issues to map recurring pain points and translate them into targeted commercial solutions or structured service contracts.

Analyze Visit reports made by technician in order to standardize and formulate comprehensive post-project reports that outline activities carried out and faults resolved, concluding with data-driven, strategic recommendations to pitch modernizations, upgrades, and advanced remote assistance solutions (Expert Online).

Propose and sell Valmet’s advanced training modules and interactive e-training programs.

Propose Lifecycle Agreements and digital solutions to maximize the customer's OEE.

Technical Service & Digital Sales Engineer

Role Mission

The role acts as technical and commercial interface between digital service solutions, internal teams, and customers. While ensuring solid field and remote technical assistance, the candidate will leverage their engineering background to present, promote, and drive the sales of Valmet’s Service and Digital products. The initial focus will be the migration of customer connections from the Phenix cloud to the Valmet Performance Center, followed by proactive customer engagement to push remote support, training programs, and Life Cycle agreements from a technical perspective.

Key Responsibilities & Accountabilities

Technical & Digital Sales Promotion

• Service Portfolio Presentation: Actively present and propose Valmet’s comprehensive service offerings to customers, explaining the technical value and return on investment (ROI) of our solutions.

• Remote & On-Site Support Value: Promote advanced remote assistance solutions (Expert Online) and standard on-site field service interventions, showcasing how they minimize downtime.

• Training & E-Training Programs: Propose tailored classroom, on-site, and digital learning (e-training) solutions to customers to ensure their staff is fully qualified to maintain and operate the machinery safely and efficiently.

• Life Cycle Management: Educate customers on the Life Cycle concept, advocating for a shift from reactive troubleshooting to proactive maintenance through structured Service Agreements.

Digital Solutions Evolution & Customer Engagement

Initial Phase:

• Provide technical support for the migration of connections from Phenix cloud 2 to 3 version.

• Coordinate with customers and internal stakeholders to ensure a smooth transition.

• Validation of data connections and system functionality.

• Push on Digital Sales: Drive the adoption of new digital solutions from a technical standpoint during the migration phase.

• Push on Service Sales, technical at customer site, Training, Life Cycle agreements.

Evolving Phase:

•  Follow-up and commercial nurturing of Expert Online Agreements.

•  Cooperate closely with Service Engineering, Technical Sales, and the Technical Office.

Required Skills & Experience

Education: Degree in Automation Engineering, Software Engineering, Computer Engineering, or a similar technical field.

Technical Background: Background in Software Engineering with specific knowledge of Siemens environments and programming languages.

Industry Experience: Familiarity or experience with industrial systems, automation, or Industrial IT.

Commercial Mindset: Strong communication, presentation, and interpersonal skills; ability to interact confidently with customers in a technical-commercial context and present technical services as value-added solutions.

Languages: Fluency in English

We offer 

We offer you a challenging role in a fast-growing business environment.  You will be part of a skilled team that values your contribution and is willing to support your desire for learning, this is your great opportunity to grow professionally.

Welcome onboard to take the next step in your career!

When everything works together 

Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.   

Join the team! www.valmet.com/careers