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Engineer, Cloud Engineering - R01570714 at Brillio | Swiftcruit
Experience Range: with at least 1 to 3 years of IT infrastructure experience, including hands-on exposure to Azure cloud operations and L1 production support Key Responsibilities:
Deliver L1 support for Azure infrastructure and platform services in production and non-production environments, ensuring timely incident response and operational continuity
Monitor Azure services, alerts, dashboards, backup status, and patch compliance using Azure Monitor, Log Analytics, and ServiceNow
Perform initial triage and first-level troubleshooting for incidents involving Azure virtual machines, storage, networking, identity, and backup failures
Maintain ServiceNow ticket hygiene by accurately categorizing, prioritizing, updating, and documenting tickets in line with SLAs
Execute approved SOPs and runbooks for routine operational tasks such as service checks, backup verification, log collection, and patch readiness checks
Assist with patching activities using Azure Update Manager, including compliance review, schedule tracking, and post-patching health checks under guidance
Support vulnerability remediation by validating assets, updating status, and escalating blockers to senior teams
Escalate incidents to L2/L3 teams with clear documentation of troubleshooting steps, impact, and evidence
Required Skills:
Azure virtual machines administration
Azure storage accounts and disks management
Azure Active Directory and RBAC configuration
Azure Monitor and Log Analytics
ServiceNow ticketing and workflow management
Azure backup and recovery validation
Azure Update Manager and patch compliance
Basic PowerShell scripting or Azure CLI usage
Azure network security groups and virtual networks
Preferred Skills:
Familiarity with Azure Data Catalog
Exposure to Azure Event Hub
Basic understanding of Azure Migration tools
Desired Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
Microsoft Certified: Azure Fundamentals or Azure Administrator Associate
