At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting edge strategies and deep insights to unlock opportunities for long term wealth creation. Our talented, global teams bring expertise that is both broad and unique.

From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success.

STRONG PREFERENCE FOR HYBRID POSITION WORKING 3 DAYS PER WEEK IN MEXICO CITY OFFICE. REMOTE MAY BE AVAILABLE.

PLEASE SUBMIT RESUME IN ENGLISH

The Communication Services team is responsible for the reliability and performance of Franklin Templeton’s global Data and Voice infrastructure. Working as part of a distributed, international team, this group partners closely with Technology, Engineering, and vendors to support offices and employees worldwide. Joining this team offers exposure to a large-scale global environment, modern network technologies, and opportunities to grow leadership and vendor management capabilities.

HOW YOU WILL ADD VALUE

• You will have oversight of our outsourced vendor, ensuring quality service delivery and the use of SLA/KPI management.

• You will partner with Technology teams to support global data and voice environments.

• You will manage network infrastructure using established operational standards.

• You will define and improve operational processes and service standards.

• You will oversee vendors and manage service level agreements and key performance indicators.

• You will monitor infrastructure performance and address service issues proactively.

• You will lead incident resolution and participate in major incident management.

• You will identify automation opportunities and support production implementation.

WHAT WILL HELP YOU BE SUCCESSFUL IN THIS ROLE

Experience

• 5+ years supporting network solutions in distributed in medium to large enterprise environments.

• Experience with switching architectures using Cisco Nexus OS and Catalyst IOS

• Experience with Cisco SDWAN, routers, ASA, and wireless technologies

• Experience with routing protocols and load balancers

• Ability to diagnose production issues and work with vendors.

• Basic knowledge of Voice Infrastructure is a plus.

Additional Qualifications

• Excellent documentation and diagramming skills.

• Ability to liaison with business customers, development teams, and vendors
  Understanding of ITIL framework.

Skills & Abilities

• Strong written and verbal English communication skills ESSENTIAL.

• Ability to interact with and lead team members in a local, international, and multi-site environment.

• Strong organizational and time management skills.

• Ability to manage multiple priorities in a global environment.

• Ability to work independently and escalate appropriately.

• Strong problem-solving and decision-making skills.

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Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.