Work Schedule
Standard (Mon-Fri)Environmental Conditions
Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job Description
Engineer I, Field Service
Job Summary
Position Summary
The Field Service Engineer is responsible for the installation, servicing, and repair of complex equipment and systems at customer sites. They ensure operational quality, instruct customers on system use and maintenance, and serve as the liaison between the company and customers for both technical and administrative matters. The role involves on-site installations of Thermo Fisher systems and related options.
Key Responsibilities
Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order. Conduct on-site scheduled planned maintenance visits. Provide solving and repair support for customers and other field service personnel. Cultivate and develop positive working relationships with customers, system users and company personnel.
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel.
Complete and submit field service reports.
Provide training for customers and users on system maintenance.
Provide feedback to product quality teams.
Provide appropriate input in writing updating and correcting various Thermo Fisher Scientific system
documentation.
Provide feedback for various reports including identifying and isolating unique problems with system.
Act as a subject guide and resource for training.
How will you get here?
This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and
exposed to a constant variety of customer application areas.
Education
Typically requires a university degree in engineering or equivalent combination of education and experience in
electronic system problem solving
Experience
Typically requires approximately 3 - 5 years of hands-on technical experience installing, solving problems,
repairing, and calibrating complex analysis tools such as Scanning Electron Microscope (SEM), Focused Ion
Beam (FIB) or similar systems.
Experience in solving and repairing ultra-high vacuum and high voltage systems is highly desired.
Knowledge, Skills, Abilities
Ability to deal effectively with customers
Fluent in both Korean and English
Excellent interpersonal communication skills
Proven ability to solving complex systems and subsystems down to component level
Literate in MS DOS and Windows software environments
Able to read and interpret schematics
REQUIREMENTS:
• Bachelor's Degree, no prior experience required. Experience installing, troubleshooting, and repairing sophisticated analytical instruments preferred
• Preferred Fields of Study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field
• Advanced degrees or specialized certifications are a plus
• Strong electronics and mechanical aptitude with ability to diagnose issues down to component level
• Excellent customer service skills and professional demeanor
• Strong verbal and written communication abilities
• Fluency in English required; additional language skills welcome
• Demonstrated problem-solving capabilities and analytical thinking
• Proficiency with Windows operating systems, MS Office, and service management software
• Ability to read and interpret technical diagrams, schematics and documentation
• Valid driver's license and ability to travel up to 50-75%
• Physical ability to lift up to 50 lbs and stand for extended periods
• Experience with ultra-high vacuum systems and high voltage equipment preferred
• Availability to work flexible hours and respond to emergency service calls
• Must be able to obtain necessary credentials to access customer facilities
• Strong organizational skills and ability to manage time effectively
• Collaborative mindset with ability to work independently
보훈대상자 및 장애인 채용 안내
써모 피셔 사이언티픽 코리아는 다양성과 포용성을 바탕으로 모든 인재에게 공정한 기회를 제공하기 위해 노력하고 있습니다.
국가를 위해 헌신하신 보훈대상자 및 장애인 지원자분들을 적극 환영하며, 관련 법령에 따라 우대합니다.
온라인 지원 시, (3) 장애 여부(Disabled) 또는 (4) 보훈 대상(Veteran) 항목에 해당하시는 경우 ‘Yes’로 표시해 주시기 바랍니다.
또한, 지원 시 제출이 필요한 서류는 누락되지 않도록 반드시 안내 링크를 통해 확인해 주시기 바랍니다.