About the role:
- Own the investigation and resolution of complex and recurring application, integration, data, and reporting issues across Distribution & Logistics systems.
- Analyze logs, transactions, APIs, middleware events, and data sets to identify root causes and implement sustainable corrective actions.
- Improve monitoring, alerts, dashboards, runbooks, and support documentation to reduce operational noise and incident recurrence.
- Partner with engineering teams, vendors, warehouse operations, transportation operations, and third-party logistics providers to maintain platform stability and support business continuity.
- Support release readiness, deployment validation, change reviews, and post-implementation monitoring while leveraging approved AI tools to improve troubleshooting and operational efficiency.
About You
- 4+ years of experience in application support, production support, reliability engineering, system administration, or enterprise logistics technology support.
- Experience troubleshooting applications, integrations, databases, and operational processes in a production environment.
- Strong SQL and data analysis skills used for production investigations, root cause analysis, data validation, and issue resolution.
- Experience with Manhattan WMS, Manhattan Active WMS, Manhattan TMS, Centiro TMS, Manhattan LMS, UKG WFM, MuleSoft, Talend, SAP AFS, SAP S/4HANA, ServiceNow, Microsoft Power BI, Tableau, Manhattan SCI, SQL Server, Oracle, Snowflake, or comparable enterprise platforms.
- Experience with application observability, log analysis, API management, Linux fundamentals, cloud platforms such as Microsoft Azure, warehouse automation, WCS integrations, and high-volume distribution center operations.
- Hands-on experience working within incident, problem, change, and release management processes.
- Experience supporting warehouse, transportation, supply chain, or enterprise platforms, with the ability to independently resolve recurring issues and recommend operational improvements.
Benefits
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.
Here's a small snapshot:
· Complimentary preventive health check-up for you & your spouse
· OPD coverage
· Best in class leave plan including paternity & family care leaves
· Counselling sessions to prioritize mental well-being
· Exclusive discount vouchers on Levi’s products
We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.
To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
LOCATION
Bengaluru, India
FULL TIME/PART TIME
Full time
