A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
A Career at HARMAN Automotive
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.
Engineer audio systems and integrated technology platforms that augment the driving experience.
Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence.
Advance in-vehicle infotainment, safety, efficiency, and enjoyment.
About the Role
This role is responsible for Supplier Quality and Customer Quality management for acoustic and automotive electronic products (Speakers). It supports customers in North America and provides quality control and on-site support to manufacturing partners in Vietnam.
By improving customer response efficiency and driving effective issue closure, the role helps ensure product quality and sustain high levels of customer satisfaction.
What You Will Do
- Independently manage supplier quality and customer quality activities for acoustic and automotive electronic products.
- Lead supplier on-site audits, process inspections, and layered audits to ensure compliance with HARMAN quality standards.
- Lead failure analysis for nonconforming products and customer quality issues, driving effective corrective and preventive actions.
- Drive and oversee PPAP / APQP activities to support quality delivery during engineering and mass production phases.
- Monitor incoming and finished product quality metrics (FPY / FTQ), identify risks, and drive continuous improvement.
- Lead analysis and countermeasure development for warranty, claim, and market return issues (e.g., 8D / FA/ A3 ).
- Act as the quality interface, supporting quality communication and on-site activities with regional partners and customers.
What You Need to Be Successful
- 5 years of quality-related experience, with a background in consumer electronics or acoustics.
- Familiar with acoustic products such as speakers, microphones, and amplifiers.
- Hands-on experience with quality management systems and audit methodologies, including IATF 16949 and VDA 6.3 Audit.
- Strong problem-solving and quality closure capabilities, able to independently lead issue resolution using tools such as 8D, A3, FA, and CAPA.
- Fluent in spoken and written English, capable of professional communication with global teams.
- Strong communication and coordination skills, able to work effectively with customers, suppliers, and internal stakeholders.
- Comfortable working within a well-established and structured quality management system, with strong quality ownership.
Bonus Points if You Have
- Experience with OEM or customer-specific quality systems such as Ford MSA / Q1 and GM BIQS.
- Combined experience in both SQE and CQE roles.
- Experience supporting Tier 1 customers, cross-regional projects, or overseas customers.
- Demonstrates long-term commitment to a career in quality and a stable professional background.
What Makes You Eligible
- Fluent in spoken and written English.
- Willingness to travel 40% of the time, based on business needs.
- Willing to support on-site activities with customers and manufacturing partners when required.
- Due to the nature of a global business environment, able to work with flexibility in working hours.
- Eligible to work legally in China.
- Able to obtain required government or customer-related security clearance, if applicable.
What We Offer
Extensive training opportunities through our own HARMAN University.
Access to HARMAN Campus Fitness Center.
An inclusive and diverse work environment that fosters and encourages professional and personal development.
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
