ABOUT US
For more than 65 years, Simpson Strong-Tie has focused on creating structural products that help people build safer and stronger homes and buildings. Considered a leader in structural systems research, testing and innovation, Simpson Strong-Tie is one of the largest suppliers of structural building products in the world where we value all members and the creativity that individuals can bring to the workplace.
As one of subsidiaries of Simpson Strong-Tie group, Simpson Strong-Tie Vietnam is a 100% foreign invested company from the US and established in 2012 to provide No-Equal Engineering Services not only in constructions engineering, mechanical engineering but also software solutions. We work as a team, grow together with quality and customer-focused mindset, collaborative spirit in order to achieve the organizational goals.
BE A MAKER
At Simpson Strong-Tie, we've built a workplace where people are connected and engaged in creative thinking from day one throughout their careers.
When you think of the best a family has to offer — support, collaboration and respect — that's what we value at Simpson Strong-Tie. When there's a win, we'll cheer you on. When there's a snag, coworkers step in to help you out. Working on solutions together is just the way we do things here, and that creates an atmosphere that often feels like home.
At Simpson Strong-Tie, you'll find talented, passionate, dedicated, humble and genuinely kind people who are all connected by our shared mission — to provide solutions that help people design and build safer, stronger structures.
It's this mission and our strong people-focused values that have made Simpson Strong-Tie a unique place to work for more than 60 years — a place where you can connect, create and build your career. We invite you to learn more about our culture and why our employees are our most loyal customers.
YOU
Business Support Officer provides essential administrative and technical support for both Sales Admin and Technical Admin functions. The role focuses on the accurate execution of assigned tasks, including documentation handling, data entry, quoting support, report preparation, and maintaining organized records. Working under close guidance from the Senior Coordinator and Team Lead, the Entry-Level Coordinator follows established procedures, ensures compliance with quality standards, and supports effective communication across internal teams. The position contributes to smooth daily operations while gradually building technical knowledge and professional skills.
WHAT YOU’LL BE DOING
Service Providing
- Process sales orders, technical requests, and related documentation accurately and on time in compliance with company policies and procedures
- Prepare, manage, and maintain all required documents, including sales contracts, quotations, invoices, specifications, and reports
- Support data entry, reporting, and document control for both sales and technical operations
- Monitor progress, assist in scheduling, and provide timely updates to ensure deliverables meet requirements
Quality Compliance
- Verify the basic accuracy and completeness of information in sales and technical documentation, ensuring data is properly recorded and aligned with approved templates, procedures and quality standards by performing preliminary quality checks before submission
- Follow company policies, regulatory requirements, and internal documentation procedures, ensuring all records meet quality and compliance expectations
- Review documents regularly, detect inconsistencies, and take corrective actions to minimize errors and rework
- Participate in reviews and improvement activities to identify root causes, propose corrective actions, and standardize workflows
Collaboration
- Communicate proactively with supervisors and stakeholders to clarify requirements, coordinate workload, and update progress
- Collaborate with related departments for effective service delivery and ensure transparent information sharing across teams
- Share information transparently and contribute to decision-making during meetings and team discussions
Learning & Development
- Suggest process improvements and share best practices with the team
- Complete required training programs and apply new knowledge in daily tasks
- Apply insights from reviews and improvement activities to enhance personal and team performance
Team Contribution
- Collaborate effectively to achieve team goals, support peers, and maintain professionalism, responsibility, and confidentiality in all tasks
Others
- Other tasks as assigned by Line Manager
DESIRED SKILLS AND EXPERIENCE
- Associate/Bachelor’s degree in Engineering, Business or any related fields
- English proficiency equivalent to Level B1/B2 of the Common European Framework of Reference for Languages (CEFR)
- Welcome fresher/entry/non-experienced level but more than 1 year of experience in Technical Clerk, Administration, or Customer Service roles is an asset
- Proven work experience within a manufacturing, engineering, mechanics, or construction administrative or customer service environment; experience in producing technical quotations and compiling costs using price lists
- Knowledge of SAP and Salesforce is very desirable
- Teamwork, autonomy, carefulness, detail and customer-oriented
- Good prioritizing, organization and communication skills
- Integrity, trustful, positive thinking, open-minded and ability to work under pressure
HERE IS WHAT WE OFFER
- Attractive salary with 100% SHUI applied salary during probation
- 13th month salary, Performance Bonus, Salary review annually
- Opportunity to be on site in the USA
- Chance to collaborate and work with our global stakeholders
- We provide employee training & development to enhance skills set and competencies
- Internal training: Problem solving skill, Lean and other online training course…
- External training: Soft Skills, ….
- Premium health care program for you + one of your beloved ones, Annual medical check-up
- 15 vacation days per year
- Benefits for special holidays (Birthday, Marriage, Women’s Day, Tet Holidays, Mid-Autumn, New born babies, International Children ‘s Day…)
- Social Activities, Sports Clubs and Team-building events such as Company trip, Year-End party,… are carried out on a regular basis
- Young, friendly, quality and result oriented working environment under team-work spirit
- Compliance fully to Vietnam Labor Code


Company: Simpson Strong-Tie Vietnam Company Limited
