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Williamsburg, Kentucky, United States
Hybrid
Not Available
Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape.
Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care. While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they’re often administrative-heavy, time-consuming, and difficult to navigate without the right tools.
Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows. We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams.
Our full-service IDR solution is just the starting point. We’re building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey.
We're looking for an Engineering Manager to lead our Infrastructure team as we grow. You'll own the infrastructure, deployment pipelines, and reliability behind Pivotal's platform: infrastructure as code, CI/CD (the automated pipelines that test and ship code), uptime, monitoring, alerting, and observability.
The work runs on two tracks. You'll keep today's systems healthy on GCP with Terraform, GitHub, and serverless Cloud Run, and you'll lead the building of an agentic-first CI/CD workflow, where AI agents carry routine delivery work like speculative deployments and new dev environments. The team's on-call rotation is already in place and mostly runs during working hours.
This is a high-accountability, player-coach role. Our engineers across the company depend on the platform you run, and the problems are often ambiguous. You'll lead an experienced team working closely with engineering partners across Product Engineering, Data Science, and AI Platform, and stay close enough to the technical work to guide architecture and debug production issues alongside the team. The right person will find that combination energizing.
This is a small team with real ownership and no bureaucracy, so decisions reach production quickly. You'll thrive here if you use AI every day, debug production issues to root cause, and explain your reasoning clearly.
Lead an experienced engineering team: Set clear priorities, coach engineers, create accountability, and make sound decisions while preserving the rigorous technical debate that makes the team stronger.
Grow and structure the team: Hire additional engineers and establish the roles, ownership boundaries, and operating practices the team needs as its scope expands.
Drive predictable delivery: Turn ambiguous infrastructure and platform problems into clear plans, sequence the work, manage dependencies, and make sure the team ships meaningful improvements consistently.
Balance building and maintaining: Keep the systems we run today stable while the team builds what comes next, and make the tradeoffs between the two explicit.
Own infrastructure as code: Ensure Pivotal's Terraform on GCP keeps every environment reproducible, reviewed, and version controlled.
Own CI/CD: Run the pipelines that take code from GitHub to production on Cloud Run, and keep them fast, reliable, and easy for engineers to use.
Build the agentic-first CI/CD workflow: Lead the design of delivery workflows where AI agents handle routine work, including speculative deployments and spinning up new dev environments.
Drive uptime and reliability: Keep production healthy, drive production issues to root cause, and make sure the underlying cause is fixed so the same problem does not return.
Define monitoring, alerting, and observability: Build the signals that tell us something is wrong before our customers do, and tune alerts so they are worth waking up for.
Run a healthy on-call rotation: Support the team's on-call rotation, participate as needed, and improve it as you learn where it hurts.
Shape the technical direction: Guide architecture and scaling decisions for deployment systems and GCP infrastructure, bringing a clear point of view and partnering with engineers across the company in architecture reviews.
Automate toil with AI: Find manual, repetitive infrastructure work and replace it with AI-driven automation, and use AI-enabled development tools in your own daily work to explore ideas, prototype solutions, and contribute directly when doing so accelerates the team or improves a technical decision.
8+ years supporting highly available production systems, including debugging production issues under pressure
1-3 years as a tech lead and/or engineering manager
Hands-on infrastructure experience, including Infrastructure as Code with Terraform, and enough technical depth to guide architecture, evaluate tradeoffs, and earn the trust of experienced engineers
Observability and on-call experience
Working experience with GCP, GitHub, and serverless platforms like Cloud Run
Real day-to-day AI fluency
Experience on a small team where you owned systems end to end rather than one narrow slice of a large organization
Experience leading through ambiguity, forming clear points of view without waiting for every question to be resolved
Experience managing an experienced, opinionated team, creating clarity and making decisions without shutting down productive disagreement
A clear communicator who can explain technical tradeoffs to engineers and non-engineers alike, and create alignment across Engineering, Product, and other partners
Experience leading architecture and scaling decisions for deployment systems
Experience scaling an early engineering team
A startup or agency background working across many different stacks and problems
Experience building AI-agent-driven or AI-assisted developer workflows
Experience in healthcare, provider reimbursement, revenue-cycle management, claims, or Independent Dispute Resolution
We’re a collaborative, low-ego team on a mission to make healthcare reimbursement fairer for providers. While we primarily hire around our core hubs–Los Angeles and New York–we remain open to exceptional talent outside those regions. Remote and hybrid flexibility varies by role and team, and is outlined in each job description.
If you’re excited by solving complex problems and making a real-world impact, we’d love to hear from you.
Benefits Include:
Competitive compensation, including equity
Full health, dental, and vision coverage
Retirement savings plan through 401(k)
Flexible time off
Opportunities for company-wide connection and events
Ready to Make an Impact?
We’re building something meaningful; and we want you on the team.
Bring your ideas, curiosity, and drive, and let’s transform healthcare reimbursement together.
Work Authorization
Candidates must be authorized to work in the United States without current or future employer sponsorship.
Equal Employment Opportunity
Pivotal Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.
Reasonable Accommodations
Pivotal Health provides reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws. If you need assistance during the application or interview process, please let us know.
Background Checks
Employment is contingent upon successful completion of applicable background checks, where permitted by law.
At-Will Employment
Employment with Pivotal Health is at-will and may be terminated by either party at any time, with or without cause or notice, in accordance with applicable law.
