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United States
Remote only
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Airbnb's Marketing Technology organization builds the infrastructure that powers how we reach and connect with guests and hosts around the world — from audience segmentation and campaign orchestration to last-mile delivery and real-time insights. Our engineers work at the intersection of scale, reliability, and product impact, building platforms that carry billions of messages each year across email, SMS, push, and WhatsApp. We are deeply committed to building AI-natively: agents and LLM-powered automation are becoming core to how we build, operate, and improve our systems.
You'll lead two closely partnered teams that together own Airbnb's communications platform end to end. The Orchestration team builds the systems that let marketing and product teams design and run personalized, event- and list-triggered customer journeys at Airbnb scale. The Delivery team owns the last mile — routing every notification through the right provider, tracking it to a terminal state, and managing contact preferences and vendor relationships. Both teams collaborate deeply with audience segmentation, content, ML, and data engineering teams, as well as product partners across the company.
As the Engineering Manager for this team, you will be the primary technical leader for the systems that decide whether a message reaches a guest or host — and when. You'll set the technical direction, own roadmap execution, and build the kind of team culture where engineers grow and do the best work of their careers, including through deep, genuine adoption of AI-native engineering practices.
The platform is mid-transformation. We are consolidating legacy and next-generation messaging flows onto a single unified path, moving platform health from component metrics to business-impact signals such as campaign delivery SLAs and burn rate, and building end-to-end observability so any owner — human or agent — can answer "what happened to notification X for user Y" in minutes. At the same time, both teams are standing up agentic capabilities: an agent-driven orchestration layer, end-to-end lifecycle testing agents, smart notification scheduling, and AI-assisted on-call triage. You will be the leader who ensures these systems ship with the rigor, reliability, and operational maturity that production-grade messaging and agentic systems demand.
Your leadership will directly determine how reliably Airbnb communicates with its community, how confidently partner teams can build on the platform, and how effectively this team leads Marketing Technology's shift toward AI-native engineering.
Required
Preferred
This role is eligible for remote work within the United States. Employees may optionally use any of our US office locations. We expect team members to be available during core collaboration hours in their time zone and to participate in occasional onsite gatherings as the team and org schedule them, typically 2–4 times per year.
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
How We'll Take Care of You:
Our job titles may span more than one career level. This role may also be eligible for sales incentives, equity, benefits, and Employee Travel Credits.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual hourly rate is dependent upon many factors, such as: education, experience, and skills. The hourly rate is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
How we’ll take care of you:
Our job titles may span more than one career or degree level. This role may also be eligible for benefits and Employee Travel Credits.
Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.