Engineering Manager, QA

Accountabilities

• Lead, coach, and develop a distributed team of QA engineers by setting expectations, providing actionable feedback, managing performance, and supporting career growth.

• Own the QA roadmap and prioritize testing, tooling, and quality initiatives based on customer impact and business priorities.

• Partner with Engineering, Product, and Customer Success to define release readiness, identify risks early, and support successful enterprise deployments.

• Lead efforts to reproduce challenging customer issues by recreating relevant environments, isolating failures, validating fixes, and preventing regressions.

• Improve testing strategies by combining exploratory testing, targeted automation, and engineering-owned test coverage.

• Address quality risks across areas such as performance, session persistence, authentication, and workflow capture correctness.

• Translate testing evidence, uncertainty, risks, and recommended actions into clear communication for both technical and nontechnical stakeholders.

• Work directly with customers and their IT teams when complex issues require deeper investigation or environment-specific troubleshooting.

• Turn customer learnings and recurring issues into repeatable testing practices and improved rollout processes.

• Help balance release velocity with product reliability and maintain a clear focus on customer impact.

Requirements

• Demonstrated experience managing QA or quality engineering teams within a high-growth technology environment.

• Strong record of coaching engineers, managing performance, developing talent, and building teams that take ownership of quality.

• Experience developing and executing QA strategies that translate product and customer risks into clear priorities and measurable outcomes.

• Hands-on experience reproducing complex customer-environment issues, validating fixes, and identifying potential regressions.

• Strong technical judgment and willingness to engage directly with technical details when necessary.

• Ability to communicate effectively with Engineering, Product, Design, Customer Success, customers, and other stakeholders.

• Strong understanding of software testing methodologies, including exploratory testing, automation, release validation, and risk-based testing.

• Ability to investigate ambiguous issues, determine when additional analysis is required, escalate meaningful risks, and make sound release-readiness recommendations.

• Experience with desktop applications, browser extensions, enterprise device management, security software, or authentication is highly relevant.

• Experience managing distributed or remote QA teams is preferred.

• Strong organizational, prioritization, communication, and problem-solving skills.

• Ability to work permanently from the United States; Eastern Time Zone is preferred.

Benefits

• Competitive base salary ranging from $150,000–$220,000, depending on location and experience.

• Equity participation as part of the compensation package.

• Remote-first opportunity for employees based in the United States.

• Health, dental, and vision insurance.

• Flexible paid time off and company holidays.

• 401(k) retirement plan.

• Paid parental leave.

• Home office stipend.

• Catered lunches and commuter benefits for eligible office-based employees.

• Opportunity to lead a distributed QA organization and directly influence product reliability and enterprise customer success.

• Collaborative environment with close partnership across Engineering, Product, Design, and Customer Success.