Job Description

Purpose of the role

To ensure that services provided by BX, or third parties are delivered in compliance with Barclays Policy and Standards and meet contractual agreements relating to cost quality and control.  

Accountabilities

• Identification of improvement areas within service delivery processes and procedures to remain efficient.
• Collaboration with various teams to promote alignment between service delivery solutions and the bank's objectives.
• Execution of training and support initiatives to improve the service quality provided by colleagues.
• Collaboration with stakeholders to communicate service delivery performance and any resolve any potential issues.
• Development and maintenance of service level agreements (SLAs) by conducting regular reviews to ensure they remain relevant and effective.
• Management and monitoring of the banks operational team, through the utilisation of data and technology and the alignment of SLAs and KPIs, to ensure that service level agrees are met.
• Implement BX and / or Third-Party Service Management in compliance with Barclays policy and Standards, escalating variance or issues in accordance with governance requirements.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join Barclays as an Engineering Manager – Software Development role, where to manage the executive's schedule, handling correspondence, preparing presentations and reports, and providing other administrative support as needed.  At Barclays, we don't just anticipate the future - we're creating it.   

To be successful in this role, you should have below skills:

• .NET, .NET Core, and C# for enterprise application development.

• Strong experience in development of REST APIs using ASP.NET Core as per API standards.

• Strong experience in development using OOPs concepts, SOLID design principles, Dependency Injection etc.

• Working experience in development for infrastructure e.g. Active Directory, Exchange, Entra ID, Exchange Online , using .net Core and PowerShell

• Experience in Development of high-quality, scalable, maintainable, and optimized software solutions.

• Experience in working with any message bus(Kafka/Redis)

• Ability to design enterprise level solutions for infrastructure.

• Ability to technically guide the team and help/troubleshoot issues to resolve it.

• Strong working knowledge of Gitlab/Stash Bitbucket, familiar with pull requests and code review.

• Understanding of Agile methodologies including Scrum and Kanban.

Some other highly valued skills may include below:

• CI/CD pipelines, Git, and test automation.

• Event-driven architecture and microservices design principles.

• Design PoCs, architecture reviews, and continuous improvement.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Pune office.