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São Paulo, São Paulo, Brasil
Onsite
DoorDash is building the world's most reliable on-demand logistics engine for delivery! We're looking for an Engineering Manager to join our Trust & Safety team in our São Paulo engineering hub to lead a team that builds the systems keeping DoorDash's marketplace safe and trustworthy for consumers, merchants, and dashers worldwide.
Trust & Safety Engineering is responsible for protecting every interaction on the DoorDash platform — from the moment a user signs up to every message, transaction, and delivery that follows. Our systems process millions of events in real-time, using multiple layers of AI and machine learning to detect and prevent abuse, fraud, and harmful content at scale.
As DoorDash expands across 40+ countries and multiple business lines — including food delivery, grocery, convenience, and package delivery — we are rebuilding our safety platform from the ground up to serve all companies in the DoorDash group globally, covering a massive variety of use cases that go well beyond traditional safety:
This is a platform problem, not a feature problem. And that's what makes it one of the most technically interesting challenges at DoorDash.
Quick Fact: the Trust & Safety team achieved a significant reduction in post-delivery safety incidents by using AI to monitor conversations between consumers and dashers — protecting thousands of users from seeing inappropriate messages on their phones each year. TechCrunch: DoorDash's new AI-powered SafeChat tool | DoorDash Safety News | Safechat: DoorDash Engineering Blog
You will lead a team of engineers responsible for the design, evolution, and operation of DoorDash's Trust & Safety platform. Your focus will be on building the next generation of safety systems — a global, multi-product, multi-language moderation and enforcement platform that serves the entire DoorDash ecosystem.
You will partner closely with Product, Design, Data Science, Legal, and Strategy & Operations to define and deliver a roadmap that integrates AI-driven decisions, real-time content moderation, and robust policy enforcement into high-volume production systems. This platform directly influences user safety, regulatory compliance, and platform integrity. You will own both the technical direction and operational excellence required to run it at scale.
This is not about executing a roadmap from HQ — it's about co-creating the technical strategy and building the team that will own it.
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At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
This position is open to candidates with disabilities. DoorDash welcomes applicants registered with the national autism registry (SisTEA) and others who seek an inclusive workplace.
If you need any accommodations, please inform your recruiting contact upon initial connection.