Job Description:
CORPORATE PROFILE
Illinois Tool Works (ITW) is a $16 billion, multi-national, publicly traded (NYSE) company headquartered in Glenview, Illinois.
ITW has a strong commitment to operational excellence and innovation that has kept the company on a path of strong financial performance for more than 10 years. The company is built on a differentiated business model comprised of three unique core capabilities: our 80/20 business process, sustainable differentiation and our entrepreneurial culture. These have long been the core of which ITW is as a company and the source of our ability to deliver value-added solutions for our customers and differentiated financial performance for our shareholders.
ITW is growing, acquiring multiple companies annually over the past several years. ITW’s business model enables quick and decisive decisions for individuals seeking a fast-paced and challenging business model within the framework and strength of a large multinational corporation.
ITW GSE DIVISION
The ITW GSE Division is an industry leading manufacturer of Ground Support Equipment (GSE) to the aviation industry.
Core customers are Airports and Airlines in all countries around the World.
Core products are Power Supply Units for aircraft parked on the ground.
The ITW GSE has 2 factories and 2 sales offices:
ITW GSE Americas, Palmetto Florida
ITW GSE International, Odense Denmark
Sales Office Dubai
Sales Office Singapore
Organizationally ITW GSE is part of the Specialty Products Segment of Illinois Tool Works (ITW).
ESSENTIAL DUTIES AND RESPONSIBILITIES
In alignment with ITW Business Model principles and a strong customer-focused mindset, key responsibilities include:
- Collaborate cross-functionally with Sales, Aftersales, and R&D/Engineering teams to support project execution and customer requirements
- Serve as a technical subject matter expert in Aircraft Ground Power and/or Preconditioned Air (PCA) equipment
- Coordinate with external stakeholders including contractors, consultants, and customers to ensure proper installation, integration, and application of ITW GSE equipment
- Provide technical guidance and training to customer engineering and operations teams on installation best practices, system functionality, and equipment use
- Lead and manage large-scale installation and customer projects, ensuring delivery of commitments, adherence to timelines, and alignment with contractual requirements
- Support the development, review, and maintenance of product specifications and technical documentation
- Identify and drive process and product improvements in collaboration with internal stakeholders
- Provide technical support to the Sales and Service organizations, including equipment selection, application guidance, and solution development
- Prepare and deliver summary reports on project progress, risks, and performance metrics
- Partner with R&D to support new product development initiatives, including field validation, feedback collection, and technical input
- Act as a role model of ITW Core Values in all interactions, both internally and externally
- Advise customers on appropriate equipment selection to meet operational and technical requirements
- Perform additional responsibilities as assigned
Education & Experience
- Minimum of 5–8 years of experience in airport, airline, or hangar operations with strong technical exposure
- Demonstrated experience managing technical or engineering projects from initiation through completion
Technical Skills & Knowledge
- Strong knowledge of Aircraft 400Hz ground power systems and/or Preconditioned Air (PCA) equipment
- Ability to read and interpret blueprints, electrical schematics, and technical drawings
- Understanding of National Electrical Code (NEC) and general electrical systems
- Proficiency in reviewing and evaluating technical documentation, specifications, and manuals
- Familiarity with New Product Development processes, including R&D, engineering change (ECR), and innovation workflows
Professional Skills
- Strong project management, organization, and problem-solving abilities
- Excellent written and verbal communication skills, with the ability to present technical information clearly to diverse audiences
- Proven ability to work independently in a remote or field-based environment with minimal supervision
- Commercial mindset with the ability to balance technical solutions and customer/business needs
- Strong interpersonal skills with the ability to collaborate across functions and build relationships with customers
- Self-motivated, results-oriented, and proactive with a high level of initiative
Additional Requirements
- Knowledge of airport and airline operations preferred
- Valid passport or ability to obtain one legally and ability to travel domestically and internationally as required
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
