Engineering Rep Step 1

Ameren Illinois is looking for an Engineering Representative Step 1 who will be responsible for the following:

Position Description

• Complete the Engineering Representative Training Program, which includes three gas and electric classroom modules. The employee must successfully pass weekly tests and two final exams with a minimum average score of 70%. Upon completion, the employee should be able to confidently advise customers on proper electric, gas, and lighting policies.

• Handle incoming and outgoing customer calls and email correspondence to gather details for customer-requested projects.

• Use training and company computer systems to initiate, engineer, and complete standard design customer requests, ensuring adequate electric, natural gas, and lighting service is provided.

• Assist with the initiation of non-standard customer projects by asking appropriate questions and entering clear, concise notes to support other departments in meeting with customers and completing the engineering and design work.

• Participate in quality monitoring and coaching sessions to ensure all customer interactions (calls and emails) meet company standards.

• Maintain positive and productive relationships with customers and colleagues across departments, with a primary focus on customer satisfaction.

• Support team members as needed by assisting with departmental workload.

• Help train new employees on job responsibilities and computer systems.

Position Requirements

• High school diploma or equivalent required.

• Successful completion of high school algebra or above with a grade of "C" or above required.

• Satisfactory completion of courses with a grade C or better in D.C. and A.C. electricity or the equivalent from an accredited university, college or junior college required.

• 1 year experience working with electricity may be considered in lieu of D.C. & A.C. course.

*If selected, applicants will be asked to provide high school and/or college or junior college transcripts.

Hourly Pay:

Step 1 - 31.11 USD

Step 1 (b) - 32.11 USD

Step 2 - 33.11 USD

Step 2 (b) - 34.16 USD

Step 3 - 35.21 USD

Step 4 - 37.24 USD

Step 5 - 39.26 USD

**Please note that the starting hourly pay for this position is at the Step 1 level displayed above and below. Pay progression is outlined above.