POSITION SUMMARY:
The Engineering Technician is responsible for supporting the implementation, validation, troubleshooting, and continuous improvement of electrical, digital, and integrated systems across White River Marine Group product platforms. This role helps ensure systems are effectively incorporated into production and perform reliably in customer, dealer, and field environments. The position works cross-functionally with Product Engineering, Manufacturing, Quality, Warranty, and Service teams to resolve technical issues, support product launches, and improve overall product performance. The Engineer Technician serves as a key technical resource, bridging manufacturing, service, and engineering through hands-on diagnostics, root cause analysis, technical support, testing, and field feedback to enhance product quality, reliability, and the customer ownership experience.
ESSENTIAL FUNCTIONS:
- Supports the implementation and serviceability of electrical and digital systems (e.g., CAN-based networks, helm electronics, power distribution, lighting systems, control modules, and related marine technologies) on new and existing boat platforms.
- Collaborates with Product Engineering, Manufacturing, Quality, and Service teams to ensure systems meet performance, quality, and serviceability requirements.
- Reviews wiring schematics, electrical diagrams, harness routing, and system layouts to support troubleshooting and issue resolution.
- Participates in product validation testing, prototype evaluations, and production launch activities.
- Provides hands-on support to manufacturing teams to diagnose and resolve electrical and electronic system issues on the production floor.
- Develops and maintains work instructions, troubleshooting guides, inspection procedures, test procedures, and standard operating procedures.
- Assists in root cause analysis and corrective action activities related to production defects, warranty claims, and field concerns.
- Supports dealer and field service teams in diagnosing and resolving complex electrical and electronic issues.
- Investigates recurring field failures and warranty trends to identify root causes and recommend corrective actions.
- Assists in developing technical bulletins, service documentation, and training materials for internal teams and dealer networks.
- Documents technical findings and provides recommendations to improve product quality, reliability, and serviceability.
- Provides on-site support as needed for product validation, issue resolution, dealer support, customer concerns, or field performance evaluations.
- ALL OTHER DUTIES AS ASSIGNED.
EXPERIENCE/QUALIFICATIONS:
Minimum Education Required: High School Diploma or GED
Preferred Education: Associate Degree, Technical Certificate, Vocational Training, or Military Technical Training in Electrical Technology, Marine Technology, Automotive Technology, Electronics Technology, Industrial Maintenance, Mechatronics, or a related technical field.
- Years of Experience: 3–7+ years of experience troubleshooting, servicing, diagnosing, installing, or supporting electrical and electronic systems in marine, automotive, RV, powersports, industrial, agricultural, or similar technical environments.
- Experience working with low-voltage DC electrical systems, digital switching systems, and communication networks such as CAN, J1939, or NMEA 2000 preferred.
- Hands-on experience diagnosing and repairing electrical and electronic system issues in manufacturing, dealer service, field service, or customer support environments preferred.
- Experience supporting warranty investigations, product quality improvements, or field issue resolution preferred.
- ABYC certification, manufacturer certifications, or equivalent technical credentials preferred.
KNOWLEDGE, SKILLS, AND ABILITY:
- Strong understanding of marine, automotive, RV, or similar low-voltage electrical systems (12V/24V DC).
- Knowledge of CAN bus, NMEA 2000, J1939, digital switching systems, or similar communication protocols preferred.
- Ability to read and interpret wiring schematics, electrical diagrams, harness layouts, and technical documentation.
- Experience with helm electronics, power distribution systems, digital switching technologies, and electronic control modules.
- Proficiency with diagnostic equipment including multimeters, clamp meters, scan tools, and related electrical testing equipment.
- Strong troubleshooting, problem-solving, and root cause analysis skills.
- Ability to effectively communicate technical information to engineering, manufacturing, service, dealer, and supplier personnel.
- Strong organizational, documentation, and technical reporting skills.
- Ability to manage multiple priorities in a fast-paced manufacturing and service environment.
- Strong customer-service mindset with a focus on product quality, reliability, and issue resolution.
TRAVEL REQUIREMENTS:
Up to 10%. Occasional travel to manufacturing facilities, dealer locations, test sites, supplier locations, or field locations as needed.
PHYSICAL REQUIREMENTS:
- Regularly sits and works on a computer.
- Frequently stands and walks in manufacturing, service, and marine environments.
- Frequently works in and around marine vessels, electrical systems, and testing environments.
- Occasionally lifts up to 50 lbs.
INDEPENDENT JUDGEMENT:
Works under general supervision while exercising independent judgment in troubleshooting, diagnostics, root cause analysis, and issue resolution. Responsible for identifying and resolving moderately complex technical issues within established procedures while providing recommendations that improve product quality, reliability, serviceability, and customer satisfaction.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
White River Marine Group
