English to Estonian Review Lead for UI, Marketing & Product Content

Accountabilities:

• Analyze style guides, glossaries, and guideline updates to identify affected quality categories and content types, documenting changes and tracking the client’s evolving expectations.
• Serve as the primary linguistic contact for the client’s Language Manager, handling quality discussions, clarifications, arbitration, and escalations.
• Organize regular alignment roundtables and publish monthly quality reports covering performance, recurring errors, priority improvement areas, guideline updates, and arbitration outcomes.
• Coach reviewers individually through evidence-based feedback, shadowing sessions, and targeted training informed by actual alignment and calibration data.
• Monitor review quality, including RQE audit results, alignment performance, error severity, and consistency across the language community.
• Maintain accurate, well-supported arbitration records and ensure that all escalations submitted to the client are valid and evidence-based.
• Identify recurring linguistic issues and justification patterns, propose improvements to style guides, and share cross-locale insights with quality management teams.
• Build a strong working relationship with the client’s Language Manager, ensuring that decisions are consistently communicated and applied across UI, marketing, informational, legal, product, and support content.

Requirements:

• At least 3–5 years of experience in Localization Quality Assurance (LQA), senior language leadership, quality governance, or a closely related role.
• Proven experience managing client relationships, serving as a primary contact for Language Managers, handling formal arbitration and escalation processes, and resolving linguistic disagreements.
• Strong practical knowledge of localization quality evaluation frameworks, including RQE, LQE, error rubrics, and severity mapping.
• Ability to analyze style guide changes, identify implicit client expectations, and adapt quality standards to different content types, including marketing, legal, and UI content.
• Experience facilitating one-to-one coaching, reviewer shadowing, alignment roundtables, calibration sessions, and structured monthly quality reporting.
• Strong analytical skills, including the ability to track error trends, severity changes, alignment scores, and recurring justification patterns to recommend measurable improvements.
• Native-level Estonian and professional-level English proficiency.
• Experience supporting large technology localization programs and familiarity with calibration or alignment tools are preferred.
• Must be physically located in an approved country. India is included in the approved country list.
• Willingness to complete a background check as part of onboarding.

Benefits:

• Fully remote freelance or independent contractor engagement.
• Approximately 24 hours of work per month, offering flexibility alongside other professional commitments.
• Opportunity to support high-visibility technology products and collaborate with global teams.
• Potential for a long-term professional partnership with steady project volume.
• Comprehensive onboarding, ongoing training, and access to established linguistic resources.
• A dedicated device provided for project work.