Get Set for Cumberlands!
Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service.
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Job Description
An Undergraduate Online Enrollment Counselor coordinates admissions processes toward the enrollment of qualified undergraduate online students. This person will perform a broad range of duties to meet the needs of prospects, applicants, and newly admitted undergraduate online students.
This person must have excellent intercultural, problem-solving, organizational, and computer skills to keep up with the demands of the office. The position requires excellent communication skills and the ability to be a dynamic team player.
Key Duties and Responsibilities:
- Manages admissions process, including inquiries, correspondence, collection, and maintaining admissions data.
- Working with other admissions staff to keep student records up-to-date and accurately entered into the ERP/CRM database.
- Responsible for maintaining admissions reports, daily, weekly, and monthly
- Evaluates prospective student applications and transcripts using consistent standards for admissions to the University.
- Communicate effectively with applicants in a timely manner.
- Provides thorough knowledge of the University, academic departments, programs, curricula, methods of program delivery, and expectations.
- Collaboration with academic departments and administration on a regular basis and the ability to build/maintain positive relationships.
- Provide prompt and efficient customer service for Graduate Online Admissions.
- Learn and execute new information and data processes that are required to meet the needs of the University.
- Represent the University at events.
- Receives and uploads student admissions documents.
- Performs other duties as assigned.
Requirements:
- Bachelor's degree preferred.
- Must possess good people skills, the ability to communicate honestly and with tact for students who may not qualify for admissions.
- Outstanding telephone skills; polite, friendly manner working with students.
- Proficient in computer literacy and strong knowledge of Microsoft Office.
- Must show initiative, adaptability, resourcefulness, dependability, and ability to act.
- Customer Service Experience.
- Excellent analytical, communication, and writing skills.
- Ability to work a flexible schedule.
- Office hours and work times are based on student needs.
Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a
“life-more-abundant.”
