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Phoenix, Arizona, United States
Onsite
Healthcare.com is a healthcare technology company building smarter ways to connect people and partners with the coverage, care, and solutions they need.
We’re three businesses, one company. Through Marketplace, Pivot Health, and TrustRx, our work spans health insurance marketplaces, flexible health coverage, and pharmacy, giving us more ways to solve meaningful problems across the healthcare ecosystem.
Healthcare doesn’t stand still, and neither do we. We’re curious, collaborative, and always looking for better ways to solve problems, use technology, and make an impact.
Love pharmacy but ready to leave the retail counter behind? As a Bilingual Enrollment Pharmacy Technician at TrustRx Pharmacy, you’ll put your pharmacy knowledge to work entirely by phone — no walk-in customers, no drive-thru line, no nights or weekends, in a calm, low-stress environment. You’re the friendly first voice patients, prescribers and referral partners hear when they reach us, helping them in English and Spanish to get set up quickly so patients receive their medications without delay.
A low-stress environment: No rush-hour lines, frustrated counter crowds or closing-time scramble — just a calm office, a supportive team and work that stays at work when your shift ends.
Phone only, no walk-ins: No counter lines, register or drive-thru window — just focused, one-on-one conversations from your own desk.
A predictable schedule: Monday through Friday, 9 a.m. to 5 p.m. No nights, weekends or closing shifts.
Scheduled breaks: Real breaks on a set schedule, not whenever the line finally dies down.
Competitive pay and strong benefits: 20–24.50 per hour (based on experience) , plus company-funded HSA contributions of 2,000–4,000 a year and a 401(k) match from day one.
Training and support: Hands-on training on our systems and workflows, with a pharmacist and team always available for questions.
Your Spanish is an asset: Help Spanish-speaking patients navigate their care in their own language every day.
Welcome every caller: Serve as the first point of contact, in English and Spanish, for every patient, prescriber and referral partner (including law offices that refer patients to us) — from answering the phone and completing intake to following up on refills and address updates. New or returning, you’re the voice they hear first.
Patient and referral onboarding: Accurately record patient demographics, prescription, prescriber, insurance and referral information in the pharmacy system; maintain and update existing referral records.
Phone-based support: Help patients, physicians, law offices, sales reps and insurance providers by phone throughout a steady day, with clear workflows and a supportive team behind you. Resolve issues on the first call whenever possible.
Prescription and coverage coordination: Contact prescriber offices to obtain or clarify prescriptions and missing information, and work with insurance providers to confirm coverage.
Delivery coordination: Partner with the fulfillment team and carrier contacts (e.g., dedicated FedEx account managers) to schedule first fills, expedite deliveries and resolve workflow issues.
Sales partnership: Log detailed notes for every interaction, share account details with relevant departments and alert sales reps to account exceptions so referrals become active patients.
Clinical escalation: Route clinical questions and medication concerns to the pharmacist.
Process improvement: Spot opportunities to improve quality, workflow efficiency and internal procedures that drive referral conversions.
Compliance: Protect patient privacy and follow HIPAA, Arizona State Board of Pharmacy rules and company policies at all times.
High school diploma or GED.
Fluent in English and Spanish
Active Arizona Pharmacy Technician license, or a Pharmacy Technician Trainee license with the ability to become fully licensed.
Strong customer service background with professional phone etiquette and conflict-resolution skills.
Comfortable spending most of the day on the phone, with accurate data entry and proficiency in databases, Windows-based applications and software support systems.
Available Monday through Friday, 9 a.m. to 5 p.m.
National certification (PTCB CPhT or NHA ExCPT), or Pharmacy Technician Trainee status.
Working knowledge of prescription medications.
Specialty, mail-order or call-center pharmacy experience.
Experience handling referrals from physicians, law offices or sales teams.
Experience with insurance verification and prior authorizations.
Experience with pharmacy management systems and CRM tools.
Exceptional bilingual verbal and written communication, empathy and patience, proactive problem solving, strong multitasking, acute attention to detail, and the ability to stay calm and friendly on the phone throughout the day.
On-site at our Phoenix, AZ pharmacy office, working from your own desk with a computer and headset. It’s a calm, low-stress, phone-based team setting with no walk-in customers, a set Monday–Friday, 9-to-5 schedule and scheduled breaks.
We’re building a company for people who want to be part of what’s changing, not watching it happen. Here, you’ll have the opportunity to take on meaningful challenges, share new ideas, and make an impact you can see.
We’ll give you the opportunity to make it matter.
Healthcare.com is an equal opportunity employer. We value different backgrounds, experiences, and perspectives and are committed to creating an inclusive workplace where everyone has the opportunity to thrive.