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Waco, Texas, United States
Onsite
Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.
Employee will demonstrate TSTC Core values of Excellence, Accountability, Service and Integrity with internal and external stakeholders, customers, students and members of the community.
System Support & Configuration
Support the configuration and maintenance of Workday Student modules such as Admissions, Records, Financial Aid, Advising. Assist in testing system changes and implementing updates or enhancements. Maintain business processes and configuration documentation.
Data Integrity & Reporting
Maintain and audit employee data for accuracy and compliance within Workday. Create and run basic to intermediate Workday Student reports and dashboards for internal use. Assist in data analysis for Enrollment metrics and ad-hoc requests.
Troubleshooting & User Support
Respond to and resolve routine Workday Student system issues and service requests. Escalate more complex issues to senior analysts or IT, as needed. Provide general support to Enrollment team members and end users on Workday Student functionality.
Training & Documentation
Help develop user guides and training materials to support Workday Student adoption. Provide basic training to new Workday Student users and serve as a resource for common system questions.
Collaboration & Process Improvement
Work with Enrollment stakeholders to understand process needs and assist with system configuration to support those needs. Participate in system testing and improvement projects led by Enrollment Support or IT leadership. Identify opportunities for efficiency and communicate suggestions to senior team members.
Required Qualifications
2–3 years of experience in Enrollment technology support, preferably in Workday.
Familiarity with Workday modules and business process configuration.
Strong attention to detail and commitment to data accuracy.
Ability to work independently and within a collaborative team environment.
Proficiency with Microsoft Excel and comfort learning reporting tools.
Effective verbal and written communication skills.
Preferred Qualifications
Exposure to multiple Workday Student modules such as Admissions, Records, Financial
Aid, Advising
Workday certification or progress toward Workday Pro certification.
Admissions Guidance
Explains admissions steps clearly to students and families.
Information Tracking
Tracks student information accurately in systems.
Application Follow Up
Follows up with students to complete their applications.
Interdepartmental Coordination
Coordinates with other departments to resolve enrollment barriers.
Student Interaction
Maintains a friendly, helpful tone in all student interactions.
Note: This job description is intended to provide an overview of the position and does not include an exhaustive list of all responsibilities and requirements. This role may be assigned additional duties and responsibilities as deemed necessary by the supervisor or institution.
The salary range for this position is $64,525- $74,203 annually.
The final salary offer will be determined based on the candidate's qualifications and experience.
Please Note: This position requires on-campus presence. To locate a Texas State Technical College campus near you, visit: https://www.tstc.edu/campuses.
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Equal Opportunity Employer
Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
Employment Eligibility Verification
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.
Background Checks
A criminal history background check will be required for the finalist(s) under consideration for this position.