Enterprise Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Account Manager based in the United States.

Join a technology-focused organization specializing in enterprise application hosting, managed services, and cloud solutions for highly regulated industries. As an Enterprise Account Manager, you will manage and grow a portfolio of 250–300 existing enterprise accounts, driving customer retention, recurring revenue, and long-term business growth. You will build trusted relationships with customers, understand their evolving needs, and identify opportunities to expand their use of infrastructure and cloud services. Working closely with internal teams, you will align technical solutions with customer priorities while proactively addressing risks and improving account health. This role combines strategic relationship management, commercial ownership, and consultative selling in a performance-driven environment. Based remotely in the United States, the position is particularly suited to candidates located in the Western U.S., near key markets including Seattle, the Bay Area, Phoenix, Denver, and Dallas.

Accountabilities

Account Management and Customer Retention: Manage a portfolio of 250–300 enterprise accounts, maintaining regular and proactive communication to strengthen relationships, understand customer objectives, and ensure continued satisfaction with the services provided.
Revenue Growth and Expansion: Identify, develop, and close upselling, cross-selling, and service expansion opportunities across existing accounts, increasing recurring revenue through upgrades, add-on services, and new solutions.
Renewal Strategy: Own the renewal process from planning through execution, ensuring timely renewals, minimizing customer churn, and maintaining long-term account stability.
Customer Needs Assessment: Engage with customers to understand their evolving business and technical requirements, recommend relevant infrastructure, cloud, and managed service solutions, and communicate the value of potential enhancements.
Account Health and Risk Management: Monitor customer engagement, service usage, satisfaction, and potential risk indicators to identify opportunities for intervention and proactively address churn or revenue contraction.
Account Planning and Forecasting: Develop structured account plans that outline customer priorities, growth opportunities, risks, and next steps. Maintain accurate forecasts and pipeline visibility for renewals and expansion opportunities.
Cross-Functional Collaboration: Partner with internal technical, service delivery, and commercial teams to coordinate customer needs, align proposed solutions with business priorities, and support successful service delivery.
Performance and Continuous Improvement: Consistently achieve retention, net revenue growth, customer satisfaction, and account expansion targets while refining account management strategies and identifying opportunities to improve customer outcomes.
Requirements
Relevant Experience: Demonstrated experience in enterprise account management, customer relationship management, sales, or a related commercial role, with the ability to manage multiple accounts and deliver measurable retention and growth outcomes.
Account Growth Expertise: Proven ability to identify expansion opportunities, develop account growth strategies, manage renewals, and increase revenue within an existing customer portfolio.
Commercial Acumen: Understanding of recurring revenue models, account profitability, customer retention, and performance-based commercial targets.
Relationship Management: Strong interpersonal and communication skills, with the ability to build trust, understand customer needs, navigate challenging conversations, and maintain productive long-term partnerships.
Consultative Selling: Ability to uncover customer requirements, position additional services effectively, communicate business value, and connect technical solutions to customer objectives.
Technical Understanding: Experience in infrastructure, cloud computing, application hosting, or managed services is preferred. The ability to navigate technical discussions and collaborate with technical teams is an advantage.
Organization and Planning: Strong prioritization, account planning, forecasting, and pipeline management skills, with the ability to manage a large portfolio while maintaining accurate records and consistent follow-through.
Analytical and Problem-Solving Skills: Ability to assess account performance, recognize risks and growth opportunities, and use customer insights to make informed commercial decisions.
Results Orientation: A proactive, accountable, and structured approach to achieving retention and expansion targets, with motivation to translate strong account management into measurable business results.
Adaptability and Teamwork: Willingness to collaborate across departments, adapt to changing customer requirements, embrace continuous learning, and contribute to a customer-first, outcomes-focused culture.
Location: Based in the United States, with a preference for candidates located in the Western U.S. near key data center markets, including Seattle, the Bay Area, Phoenix, Denver, and Dallas.
Benefits
Competitive Base Salary: Annual base salary ranging from $85,000 to $105,000, depending on qualifications, experience, and other relevant factors.
Performance-Based Compensation: Commission opportunities tied to net revenue retention and account growth, with the potential to double base salary through strong performance.
Performance Accelerators: Clear targets and additional earning opportunities designed to reward successful account retention and expansion.
Flexible Time Off: Flexible paid time off that supports personal well-being and work-life balance.
Medical, Dental, and Vision Coverage: Comprehensive healthcare benefits, including Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA) options.
Retirement Savings: 401(k) plan with a 4% employer match.
Paid Parental Leave: Paid time off to support important family milestones.
Life and Disability Insurance: Coverage designed to provide additional financial protection and peace of mind.
Wellness Support: Resources that promote physical and mental well-being.
Remote Work Flexibility: A remote-friendly working environment that supports working from anywhere in the United States.
Technology Access: Complimentary colocation and cloud access, providing opportunities to explore and experiment with real-world technology environments.
Collaborative Culture: A low-ego, results-oriented workplace that values curiosity, continuous improvement, employee empowerment, and customer success.
Career Development: Opportunities to deepen technical and commercial expertise while contributing to the growth of enterprise customer relationships.