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Nashville, Tennessee, United States
Hybrid
Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.
Organization:
VUMC IT Enterprise Collaboration PlatformJob Summary:
The Enterprise AI Assistant Product Manager leads Vanderbilt Health's AI assistant platforms, including Microsoft 365 Copilot (Basic and Premium), Claude Enterprise, and other AI assistant and agent platforms as they are adopted. This role blends three disciplines: setting direction and priorities like a product owner, staying technically fluent enough to work shoulder-to-shoulder with engineering on architecture and integrations, and acting as a consultant who advises business, clinical, security, and finance stakeholders on the right AI solutions for their needs..
KEY RESPONSIBILITIES
Direction Setting: Set and maintain direction and priorities for enterprise AI assistant platforms (Copilot Premium, Claude Enterprise, and successors), communicating trade-offs to stakeholders and leadership.
Capability Evaluation: Continuously assess new AI platform features, models, and licensing changes, deciding what to adopt and when to maximize value while managing risk and cost.
Defining Tools to Platforms: Define how tools, agents, connectors, and enterprise data sources are surfaced through AI assistant platforms, directing engineering to publish agents to the appropriate stores and delivery surfaces (Copilot app, Teams, and elsewhere).
Requirements & Catalog: Translate business needs into requirements and integration standards. Contributes to a governed catalog so business teams can discover, request, and adopt approved AI capabilities.
Cost Program: Collaborate with other teams to build a program for managing consumption and token spend across multiple AI platforms, working with IT, Finance, and business owners to allocate and optimize spend.
Metrics & Optimization: Define usage metrics and reporting that surface cost drivers to leadership and identify opportunities for cost avoidance and license reallocation.
Connector Governance: Contribute to governance standards for Model Context Protocol (MCP) servers, tools, and connectors, helping to define how they are reviewed, approved, secured, and monitored before use with enterprise AI platforms.
Policy & Standards: Participates in AI governance activities, approved-use conditions, and risk framing to ensure alignment with organizational policies, maintaining supporting standards and documentation.
Business Consultation: Consult with business and clinical teams to understand productivity needs and recommend AI solutions, serving as the primary point of contact for stakeholders across security, governance, data, finance, and business units.
Adoption & Enablement: Own adoption outcomes through champions communities, guidance, and enablement materials so users get value from AI assistant platforms while following approved practices.
Required: Bachelor’s degree in Information Systems, Business, or a related field. Additional years of relevant experience may be accepted in lieu of a degree.
Minimum of 6–8 years of experience in enterprise IT management, platform ownership, or technical program management for enterprise cloud, or collaboration/productivity platforms.
Demonstrated experience setting direction and priorities for a platform or product and delivering measurable outcomes across a large organization.
Experience with enterprise AI assistant platforms such as Microsoft 365 Copilot and/or Claude Enterprise, including licensing models, deployment, and adoption.
Experience directing or closely partnering with engineering teams to deliver integrations, agents, or connectors (e.g., via Copilot Studio or Microsoft Foundry).
Experience managing cloud or SaaS consumption and cost, including forecasting, metering, and optimization of usage-based or token-based services.
Experience in a healthcare or other highly regulated industry, with an understanding of how HIPAA and related requirements affect platform and data governance, is strongly preferred.
Planning & Prioritization: Strong ability to set direction, prioritize initiatives, and make trade-off decisions tied to measurable business outcomes.
Technical Fluency: Enough hands-on understanding of enterprise AI assistant architectures, agent frameworks, Model Context Protocol (MCP), connectors, and data grounding to lead credibly and partner effectively with engineers.
FinOps & Cost Management: Ability to define consumption metering and optimization programs across multiple platforms and to interpret usage data for cost and value decisions.
Governance & Compliance: Understanding of AI governance, risk, and compliance practices, including defining approved-use conditions aligned to healthcare regulatory requirements.
Stakeholder Leadership: Excellent written and verbal communication with the ability to translate complex technical concepts for business and executive audiences and to lead cross-functional initiatives without direct authority.
Adaptability: Enthusiasm for the rapidly evolving AI landscape, with a commitment to continuous improvement of products, standards, and processes.
Microsoft certifications such as Microsoft 365 and AI Services Administrator Associate and AI Agent Builder Associate.
Cloud FinOps certification (e.g., FinOps Certified Practitioner).
About the Department:
VUMC IT
VUMC IT provides hardware, software and service solutions for the entire Medical Center. With over 40,000 workstations in the Medical Center, our teams can assist not only with hardware support, but also software and application support and services to enhance security and protection of your information.
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
Core Accountabilities:
Organizational Impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams. Problem Solving/ Complexity of work: Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution. Breadth of Knowledge: Has advanced knowledge within a professional area and basic knowledge across related areas. Team Interaction: Acts as a "go-to" resource for colleagues with less experience; may lead small project teams.Core Capabilities :
Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.Position Qualifications:
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Relevant Work ExperienceExperience Level:
4 yearsEducation:
Bachelor'sThis role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.
Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.