Enterprise Applications Manager

Accountabilities

• Lead and manage the team responsible for supporting and maintaining enterprise and practice-facing applications.

• Oversee application administration, system operations, upgrades, modifications, capacity planning, quality control, testing, and documentation.

• Direct the troubleshooting and resolution of application issues, partnering with the Help Desk and other IT teams to meet service levels and maintain a positive end-user experience.

• Coordinate with software vendors to keep applications current and ensure effective vendor collaboration and support.

• Maintain accurate documentation of enterprise application configurations, processes, and system changes.

• Partner with business analysts to follow established procedures for program controls, application changes, and documentation.

• Maintain working knowledge of the application portfolio, internal enhancements, system integrations, and dependencies between platforms.

• Ensure team members have up-to-date documentation and the knowledge required to support enterprise software effectively.

• Assess business systems and evaluate the technology needs of users, departments, and practice groups.

• Recommend application modifications, enhancements, replacements, and other improvements aligned with organizational needs.

• Develop annual budgets for enterprise applications, including upgrades, new software purchases, and associated costs.

• Manage application-related projects by defining scope, preparing budgets, scheduling tasks, recommending resources, and aligning skills with project requirements.

• Provide support to Help Desk analysts and end users outside normal business hours when needed.

• Carry out additional responsibilities as assigned by the Director.

Requirements

• Bachelor’s degree in Computer Engineering or a related field, or a combination of relevant education and equivalent professional experience.

• At least five years of management experience in a related field.

• At least five years of experience in application implementation, administration, and support.

• Strong knowledge of Windows Server administration; Internet Information Services (IIS) administration experience is preferred.

• Experience with document management platforms such as eDOCS, NetDocuments, and iManage.

• Experience with contract management, vendor management, and vendor collaboration.

• Professional services industry experience is preferred.

• Demonstrated leadership and team management capabilities, with the ability to coordinate technical support activities and maintain operational standards.

• Strong troubleshooting, analytical, organizational, and project management skills.

• Ability to collaborate effectively with IT colleagues, business analysts, vendors, and business stakeholders.

• Strong documentation and communication skills, with a focus on service quality and end-user support.

• Willingness to work remotely or in a hybrid arrangement in the Kansas City or St. Louis metropolitan areas, with onsite attendance at one of those offices expected during onboarding.

• Ability to provide occasional support outside standard business hours when required.

Benefits

• Remote work opportunity, with a hybrid option available in the Kansas City or St. Louis metropolitan areas.

• Opportunities to lead enterprise technology operations and contribute to application strategy, system improvements, and business process efficiency.

• Collaborative work environment emphasizing teamwork, innovation, client service, and professional development.

• Opportunity to lead and develop a dedicated team supporting business-critical enterprise applications.

• Salary range, healthcare coverage, retirement benefits, paid time off, bonuses, and other specific compensation details are not disclosed in the provided job description.