US - NJ - Home Office, United States of America
Onsite
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Role Description
Demonstrate leadership to ensure SHI’s recommended solutions are comprehensive, meet customer expectations, and achieve business objectives
Engage with multiple levels of stakeholders within client organizations to gain insights into their environment
Translate client business and technical objectives into actionable solutions
Act as a liaison between client stakeholders and SHI subject matter experts (SMEs)
Position SHI services and drive development of supporting documentation
Manage opportunities and engage specialty resources to support multi-faceted solution development
Deliver a world-class customer experience
Participate in account planning and execution
Continuously learn to understand and position SHI service offerings
Align territorially with strategic OEM partners
Educate and develop sales teams on technical selling, product training, SHI services, and technology trends
Behaviors and Competencies
Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
Analytical Thinking: Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively.
Change Management: Can manage major changes in organizational processes or policies, can facilitate change management processes among others, can mentor others in effective change management, and can adapt change management style based on the situation and the organization’s needs.
Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
Continuous Improvement: Can identify major areas for improvement, implement major changes, and support others in their continuous improvement efforts.
Detail-Oriented: Can oversee multiple projects, maintaining a high level of detail orientation, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks.
Documentation: Can manage complex documentation projects, collaborate with multiple stakeholders, and ensure documentation meets regulatory and organizational requirements.
Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
Technical Expertise: Can demonstrate a high level of technical expertise in a specified area and can serve as a resource for others.
Skill Level Requirements
Proficiency with Microsoft Office products, including Visio, PowerPoint, Excel, and Word
Experience building and understanding detailed SOW documentation
Strong written and verbal communication skills
Strong presentation skills
Proven ability to build relationships with customers
Ability to work effectively across all levels of an organization (internal and external)
Ability to work independently and collaboratively within a team environment
Ability to lead, influence, and contribute as a team member
Ability to train and disseminate technical and operational information
Ability to resolve and close complex technical and selling situations
Results-driven with a strong sense of urgency
Strong attention to detail, organization, and follow-up skills
Initiative to research and resolve problems with a positive attitude
Exceptional time management skills
Strong documentation skills, including system/network diagrams and presentations
Proactive mindset and strong passion for technology
Other Requirements
7+ years of client-facing experience working on complex data center, cloud, security, or network infrastructure solutions
Experience supporting enterprise accounts preferred
Familiarity with the RFI/RFP process
Conceptual understanding of Disaster Recovery, Business Continuity, High Availability solutions, and virtualization technologies
Expertise in technologies including Dell, NetApp, HPE, NVIDIA, Cisco, Palo Alto, Pure Storage, Azure, and AWS
Experience with public and private cloud solutions
Up to 25% travel required
The estimated annual pay range for this position is $175,000 - $250,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status