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Job Posting Title:

Enterprise Business Continuity Program Manager

Location:

Dallas - Shared Services

Additional Posting Details:

Monday - Friday

8:00am - 5:00pm

Job Description:

Duties/Responsibilities

• Develop, maintain, and continuously improve the enterprise Business Continuity and Disaster Recovery Program, including standards, methodologies, templates, review cycles, and program documentation.
• Serve as the organization’s primary coordinator and advisor for business continuity, departmental downtime planning, operational resilience, and disaster recovery readiness.
• Build and maintain trusted working relationships with executive leadership, vice presidents, nursing directors, and leaders across Ambulatory Care, Pharmacy, Radiology, Laboratory, Surgical Services, Rehabilitation Services, and other critical clinical and business functions.
• Maintain regular communication and partner with clinical, business, and operational leaders to create, review, maintain, and update departmental downtime plans, physical binders, business continuity procedures, recovery procedures, staffing assumptions, operational dependencies, and emergency contacts to ensure they remain accurate and current.
• Facilitate Business Impact Analyses and structured planning sessions to identify critical functions, acceptable downtime tolerances, manual workarounds, recovery priorities, and operational dependencies.
• Work with clinical and business leaders to identify and maintain an enterprise inventory of the critical applications, technology systems, medical devices, vendors, facilities, and services that support departmental operations.
• Coordinate with Information Technology, Cybersecurity, Information Systems, Telecommunications, Facilities, and other stakeholders to align disaster recovery capabilities with clinical and business recovery requirements.
• Develop and maintain an annual disaster recovery testing schedule; plan, schedule, coordinate, and document disaster recovery tests for critical systems and services.
• Document disaster recovery test scope, participants, outcomes, recovery metrics, issues, observations, and lessons learned.
• Track corrective actions and improvement initiatives resulting from disaster recovery tests, exercises, planned downtime events, and actual disruptions through completion.
• Design, coordinate, facilitate, and document tabletop exercises related to downtime, cyber incidents, technology outages, facility disruptions, and other continuity scenarios.
• Lead after-action reviews to evaluate operational readiness, communication, escalation, decision-making, recovery performance, and opportunities for improvement.
• Maintain the enterprise repository of continuity plans, departmental downtime procedures, testing records, exercise documentation, improvement plans, and supporting recovery resources.
• Establish document control, version management, and recurring review processes for departmental downtime plans and physical downtime binders.
• Maintain and periodically validate enterprise downtime contact information for executive, clinical, business, operational, technology, facilities, vendor, and other critical stakeholders.
• Maintain secure offline copies of critical continuity documentation, downtime procedures, recovery plans, contact lists, and supporting resources for use when electronic systems are unavailable.
• Periodically validate the accessibility, completeness, security, and usability of offline continuity resources and coordinate updates when organizational or operational changes occur.
• Develop and deliver business continuity, downtime preparedness, and disaster recovery awareness and training for leaders and staff.
• Communicate program readiness, testing outcomes, unresolved risks, corrective actions, and maturity improvements to departmental and executive leadership.
• Support accreditation, regulatory, audit, and compliance activities related to business continuity, downtime preparedness, emergency preparedness, operational resilience, and disaster recovery.Follows all Scottish Rite for Children policies, procedures, standards, and guidelines.

Required Skills/Abilities

• Bachelor’s degree in Business Administration, Emergency Management, Healthcare Administration, Information Technology, Cybersecurity, Public Administration, Risk Management, or a related field required. An appropriate combination of education and relevant experience may be considered.
• Five (5) or more years of experience in business continuity, disaster recovery, emergency preparedness, healthcare operations, operational resilience, risk management, cybersecurity, information technology, or a related discipline.
• Experience developing and maintaining business continuity plans, departmental downtime procedures, disaster recovery plans, or emergency preparedness programs.
• Experience facilitating Business Impact Analyses, operational risk assessments, disaster recovery tests, tabletop exercises, drills, or recovery validation activities.
• Demonstrated ability to establish credibility and maintain productive working relationships with executive leadership, vice presidents, physicians, nursing leadership, clinical directors, business directors, managers, and operational staff.
• Ability to navigate complex healthcare operations and facilitate planning discussions with leaders responsible for Nursing, Ambulatory Care, Pharmacy, Laboratory, Radiology, Surgical Services, Rehabilitation Services, and other critical functions.
• Strong facilitation, interviewing, consulting, program management, organizational assessment, communication, presentation, and relationship management skills.
• Ability to identify critical business functions, supporting systems, operational dependencies, recovery priorities, and downtime workarounds through structured engagement with stakeholders.
• Ability to influence organizational priorities, establish accountability, resolve competing priorities, and drive preparedness initiatives without direct reporting authority.
• Ability to translate technical recovery concepts into clinical and business operational impacts and communicate effectively with technical and non-technical audiences.
• Exceptional organizational, documentation management, and follow-through skills, including the ability to manage multiple concurrent initiatives across departments.
• Healthcare experience strongly preferred.
• Preferred certifications include CBCP, CBCI, MBCP, PMP, CRISC, or comparable business continuity, resilience, project management, or risk credentials.