Enterprise Command Center Engineer Associate

Location:

Geisinger Office Building I Annex (GOB I Annex)

Shift:

Nights (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

Yes

Job Summary:

Responsible for executing and monitoring the ongoing activities and procedures required to manage and maintain the organization’s IT infrastructure. Delivers these IT services at agreed upon levels. Acts as a point of contact for IT staff experiencing an ongoing incident.

Job Duties:

• Actively monitors, responds and takes ownership of infrastructure events.
• Utilizes infrastructure monitoring tools, procedures and methods to identify, isolate and remediate issues where possible associated with, but not limited to Windows, Linux, AIX, Network, Storage and Data Center infrastructure.
• Acts as a central point of contact for infrastructure issues.
• Communicates with the Service Desk and other IT staff to provide issue resolution in a prompt manner.
• Dispatches Tier 1 staff for equipment failure/repair.
• Escalates to Tier 3 staff or vendors for advanced troubleshooting assistance.
• Initiates contact with Incident Command and participate in Major Impact events.
• Verifies normal service after repairs are made.
• Documents and closes tickets.
• Where capable, performs infrastructure device and management application upgrades and patches.
• Schedules Infrastructure Change Management (ICM) activities.
• Determines ICM risk and escalates to Change Advisor Board (CAB) for approval.
• Participates in CAB meetings as required.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Position Details:

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 4 years-Relevant experience* (Required)

Certification(s) and License(s):

Skills:

Communication, Mentoring Skills, Network Infrastructures, Working Independently

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.  We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.