The Enterprise Director, Strategic Account Management leads the long-term success, growth trajectory, and executive relationships for OneMagnify’s largest enterprise clients. You’ll shape account strategy, set a clear value narrative, and ensure our teams deliver outcomes that matter to client leaders. This role is built for a leader with a strong foundation in CRM, lifecycle marketing, digital, and marketing automation, anchored in Salesforce, who can hold a credible conversation with a CMO about customer strategy and with a marketing technology team about platform architecture. Working closely with analytics, activation, technology, and delivery partners, you’ll guide how OneMagnify shows up as a strategic advisor, not just a vendor. This role has a direct line to revenue growth, client confidence, and the evolution of some of our most important partnerships.
Location: Detroit, MI preferred, but not required. Candidates based outside Detroit should expect nearly weekly travel.
The Impact You’ll Have
You’ll be the person clients trust when they’re making decisions about how to win, keep, and grow customer relationships. Your expertise in CRM, lifecycle marketing, and the automotive business will shape how leading brands engage owners across the full lifecycle, from first shopping signal to service visit to repurchase. You’ll help clients turn customer data into retention, loyalty, and revenue they can measure.
Internally, you’ll bring cross-functional teams together (strategy, creative, analytics, engineering, delivery) around a clear view of the client’s business. Your leadership helps teams focus on what matters: client impact, smart growth, and long-term partnership health.
You’ll also shape the business trajectory of some of OneMagnify’s most important partnerships. From expansion planning to renewal strategy, your work will influence revenue visibility, resource planning, and how our CRM, marketing automation, and data capabilities evolve with the automotive industry.
What You’ll Do
Own the Strategic Client Relationship
- Serve as the primary executive-level partner and sponsor for enterprise automotive clients across marketing, CRM, customer experience, technology, and digital leadership.
- Maintain a clear narrative of value realization tied to the metrics automotive leaders run their business on: owner retention, service loyalty, lead conversion, and customer lifetime value.
- Lead executive conversations that uncover evolving client priorities, from model launches and EV transition to dealer network performance and connected-vehicle data strategy.
- Bring OneMagnify’s senior leaders into the right client conversations at the right time, and build trusted relationships with business leaders and procurement partners.
Set the Vision and Growth Strategy
- Define the account vision, multi-year roadmap, and growth strategy for major automotive clients, with CRM, marketing automation, and customer lifecycle programs at the center.
- Identify expansion opportunities across the full ownership lifecycle (shopping, purchase, onboarding, service, loyalty, and repurchase) and across CRM, marketing automation, journey orchestration, data and analytics, and digital experience, grounded in client needs and measurable outcomes.
- Position OneMagnify’s Salesforce capabilities, including Marketing Cloud, Data Cloud, and emerging Agentforce use cases, against each client’s real priorities.
- Shape renewal strategies that position OneMagnify as the long-term strategic partner for the client’s CRM and customer data ecosystem.
Guide Revenue, Forecasting, and Commercial Health
- Own revenue growth, retention, renewals, forecasts, pipeline accuracy, and overall account profitability across your portfolio.
- Lead discussions related to pricing strategy, contract evolution, SOW structure, and renewal negotiations.
- Ensure opportunities are clearly defined, validated, and aligned with both client and internal priorities.
- Make clear-eyed tradeoffs between client expectations, delivery quality, and profitability.
Connect Client Needs to Integrated Delivery
- Translate automotive business goals into integrated CRM solutions spanning strategy, data, Salesforce platform, analytics, and activation.
- Partner with delivery leadership to ensure feasibility, quality, and margin awareness across workstreams, including programs that extend from OEM to the dealer network.
- Stay close enough to delivery to surface relationship, scope, or platform risks early, and work with delivery leaders to resolve challenges and maintain client confidence.
Elevate Executive Communication and Insight
- Lead Quarterly Business Reviews that connect CRM and lifecycle program performance, including influenced revenue, to business outcomes such as retention, conquest, service revenue, and sales attribution, and set direction for what comes next.
- Deliver clear, compelling narratives that help executive stakeholders understand progress, value, and future opportunities, and build the business cases that get investment approved.
What You’ll Need
- 10+ years leading enterprise client relationships within consulting, agency, digital, data, or technology services, with at least 5 years serving automotive OEMs, Tier 1 suppliers, or automotive retail clients.
- Deep expertise in CRM strategy, customer lifecycle marketing, and marketing automation, including loyalty, retention, lead management, journey design, and owner communications programs.
- A strong Salesforce foundation. Hands-on experience with Salesforce Marketing Cloud or the broader Salesforce ecosystem as a delivery leader, solution lead, partner, or practitioner, sufficient to guide platform and roadmap decisions with client and internal technical leaders. Experience with Adobe or other marketing cloud and CDP environments is a plus.
- Strong understanding of the automotive business model, including the OEM–dealer relationship, sales and service revenue drivers, model launch cycles, and how data flows across the ownership lifecycle.
- Proven experience developing strategic account plans and driving multi-year revenue growth, with real P&L accountability, on accounts of comparable size and complexity.
- Demonstrated ownership of revenue forecasting, renewal strategy, and opportunity development for major accounts.
- Strong commercial acumen, including pricing strategy and contract negotiation.
- Experience communicating value and outcomes to executive audiences with clarity and confidence.
- Ability to collaborate effectively with delivery, program, analytics, engineering, and technical leadership teams.
- Expertise managing executive stakeholders across complex organizations with multiple business units and decision-makers.
- Exceptional presentation, communication, and storytelling skills.
- Willingness to travel nearly weekly if based outside Detroit.
Future-Ready Skills (Nice to Have):
- Salesforce certifications, or equivalent depth demonstrated through delivery.
- Hands-on exposure to Salesforce Data Cloud, Account Engagement (Pardot), Sales Cloud, or Service Cloud, and a working relationship with the Salesforce partner ecosystem.
- Exposure to AI-enabled workflows that streamline account planning or client analysis.
- Understanding of modern revenue forecasting tools or pipeline management platforms.
- Experience operating within a multidisciplinary services model that blends digital, analytics, and tech capabilities.
What Success Looks Like
- Clients see you as part of their leadership team, not a vendor contact.
- Your accounts grow because you identified the next problem before the client named it.
- Your forecasts are right.
- Delivery teams trust you to represent them, and clients trust you to tell them the truth.
Benefits
We believe great work happens when people have the support and flexibility they need to thrive. Our benefits include medical, dental, and vision coverage, a 401(k) retirement plan, paid holidays, and Flexible Time Off (FTO) so you can take time away to recharge when you need it. We also offer additional programs focused on wellness, financial security, and professional growth.
We are an equal opportunity employer
We believe that innovative ideas and solutions start with unique perspectives. That’s why we’re committed to providing every employee a workplace that’s free of discrimination and intolerance. We’re proud to be an equal opportunity employer and actively search for like-minded people to join our team.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.
