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San Francisco, California, United States
Onsite
Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.
In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.
Why join Handshake now:
Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions
Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders
Build a massive, fast-growing business with billions in revenue
As the Implementation Manager for Employer Customer Success, you’ll be the first touchpoint after the sale, reporting to the Director of Customer Success. You’ll help build a scalable onboarding function that delights our enterprise & strategic customers in their first 60-90 days with Handshake. Your focus is building trusted relationships with senior stakeholders and aligning employers on their goals, so every partner launches with a clear plan and a path to success.
Launch enterprise & strategic employers through kick-off calls, product set-up, & implementation checklists that drive adoption in the first 60-90 days
Build trusted relationships with senior stakeholders to translate business goals into clear success metrics & implementation plans
Train & coach employer partners on early talent best practices & workflows to accelerate time to value
Use data to refine implementation strategies & build SOPs that scale onboarding across the team
5+ years in a customer-facing role with project management experience (customer success, customer education, onboarding, or implementation)
Excellent executive-level communication skills, written & verbal, with customers & internal stakeholders
Proven track record of building relationships & trust quickly with senior stakeholders
Strong project & time management skills, with the ability to manage multiple implementations at once
Data-informed approach, with the ability to communicate outcomes in a compelling & tangible way
Flexible, creative problem solver who is scrappy, curious, & finds another way when one door closes
A good listener who works well across multiple teams & departments
Bias for action, with a willingness to roll up your sleeves regardless of title
Prior implementation & project management experience
Experience creating & rolling out new processes
Handshake delivers benefits that help you feel supported—and thrive at work and in life.
The below benefits are for full-time US employees.
🎯 Ownership: Equity in a fast-growing company
💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching
🍼 Family Support: Paid parental leave, fertility benefits, parental coaching
💝 Wellbeing: Medical, dental, and vision, mental health support, wellness stipend
📚 Growth: Learning stipend, ongoing development
💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office
🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days
🤝 Connection: Team outings & referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.
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