Scope:
Responsible for supporting and optimizing enterprise innovation platforms, cloud services, integrations, APIs, automation workflows, and digital tools to enable efficient delivery of innovation initiatives.
The role focuses on platform operations, technical support, troubleshooting, monitoring, documentation, and collaboration with architecture, engineering, and business teams to ensure secure, scalable, and reliable technology solutions
What you'll do:
- Support the implementation, configuration, and maintenance of enterprise innovation platforms, tools, environments, and shared technical services.
- Assist architects and senior engineers in translating innovation requirements into platform capabilities, technical tasks, integration needs, and supportable solution components.
- Build, configure, test, and support platform components such as APIs, automation workflows, data connections, cloud services, low-code solutions, dashboards, and reusable templates.
- Provide technical support for proof-of-concepts, prototypes, pilots, and innovation use cases by helping with environment setup, access management, troubleshooting, testing, and issue resolution.
- Monitor platform health, performance, integrations, jobs, automations, and service availability; identify issues and coordinate timely remediation with appropriate teams.
- Support secure platform operations by following enterprise standards for identity, access, data protection, change control, vulnerability management, logging, and compliance requirements.
- Create and maintain technical documentation, support guides, onboarding materials, runbooks, release notes, known issue logs, and platform knowledge articles.
- Partner with users, business teams, and technical stakeholders to triage incidents, answer platform questions, capture enhancement requests, and improve the user experience.
- Participate in release, deployment, testing, and change management activities to ensure platform updates are delivered safely and with minimal disruption.
- Contribute to continuous improvement by identifying opportunities to automate repetitive support tasks, simplify onboarding, improve monitoring, and enhance platform reliability.
What we are looking for:
- Bachelor’s degree in computer science, Information Technology, Engineering, Data Science, or a related field.
- At least 5+ years of experience in technology roles such as platform engineering, application support, cloud operations, integration support, DevOps, automation, data platforms, or enterprise application delivery.
- At least 2+ years of hands-on experience supporting enterprise platforms, innovation tools, cloud-based solutions, integrations, automation workflows, or production support environments.
- Hands-on experience supporting enterprise platforms, cloud services, applications, integrations, APIs, automation workflows, and shared technology services.
- Working knowledge of cloud platforms such as Azure, AWS, or Google Cloud, including identity and access, monitoring, storage, compute, networking basics, and platform operations.
- Experience with innovation-enabling technologies such as automation platforms, analytics tools, AI-enabled applications, low-code platforms, collaboration tools, workflow solutions, or digital experience platforms.
- Understanding of APIs, data flows, integration patterns, event-driven concepts, data pipelines, reporting, and troubleshooting data or interface issues.
- Familiarity with cybersecurity, access management, data protection, compliance, change control, incident management, and production support practices.
- Experience with tools such as API gateways, MuleSoft, Boomi, Kafka, CI/CD pipelines, monitoring tools, ticketing systems, knowledge bases, source control, and workflow automation platforms.
- Ability to support proof-of-concepts and pilots by setting up environments, validating integrations, documenting issues, coordinating fixes, and preparing solutions for operational handoff.
- Strong troubleshooting, communication, documentation, customer support, and collaboration skills with an ability to work across business, engineering, architecture, and operations teams.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
