Enterprise Marketing Controls Lead - Business Control Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is a Team Lead role responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

The Risk, Audit & Regulatory Oversight lead will apply deep expertise in risk management, regulatory engagement, and governance to safeguard marketing operations. This senior leader will partner with executive stakeholders to identify, escalate, and mitigate compliance and operational risks proactively. The role requires collaboration across marketing teams, control partners, and risk officers to assess emerging risks, remediate gaps, and ensure sustainable solutions aligned with enterprise policies. The position will serve as a primary liaison with Internal Audit, Compliance, Operational Risk Executives, and external regulators, managing responses to exams and inspections. The leader will champion a strong risk culture that promotes transparency, debate, and accountability while balancing risk reduction with operational efficiency.

 

Required Qualifications:

• 10+ years of Risk Management.
• Risk Manager: Promote proactive risk identification, escalation, and resolution.
• Enterprise Advocate: Communicate the “why” behind risk strategies and connect them to business outcomes.
• People Leader: Coach and develop talent, ensuring career growth and mobility.
• Financial Steward: Manage resources responsibly with an owner’s mindset.
• Driver of Business Outcomes: Deliver measurable results through effective governance and team leadership.

 

Risk Identification & Assessment:

• Lead targeted risk assessments across marketing processes and technology platforms to proactively identify emerging risks. – Assessments include TRAs & Product assessments are fluid we can be scoped at any time on things where Marketing provides functional support (Product assessments are a subset of these – we’ve had 28 to date and get 2 weeks to complete them – we have 8 anticipated)
• Manage in-line challenges by engaging with stakeholders to validate risk assumptions, challenge control effectiveness, and ensure timely escalation of concerns. – In line challenges are also fluid.  2nd line can issue them at any time for any interaction with the business. 
• Proactively identify new issues where risk is present and develop mitigation strategies to reduce likelihood and impact.
• Drive a culture of risk awareness and accountability within Enterprise Marketing Controls.

 

Regulatory & Audit Engagement:

• Audit Management: Lead and coordinate all audit activities related to Enterprise Marketing, ensuring readiness and timely execution of audit deliverables.
• Audit Issues Oversight: Manage and track audit issues within the marketing portfolio, driving remediation plans and sustainable solutions to close gaps effectively. 
• Regulatory Exams: Oversee responses to regulatory examinations impacting marketing activities, ensuring accurate documentation, timely submissions, and alignment with enterprise standards.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent.

​It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536), US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150), US - NY - New York - 114 W 47th St - 114 W 47th St - Ust (NY8114), US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range

$104,000.00 - $159,900.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.