The Enterprise Resource Planning (ERP) Product Owner position at the City of Tucson’s Information Technology Department (ITD) is responsible for owning the vision, capability roadmap, and ongoing evolution of the City's Workday ERP platform. This role acts as the primary liaison between business stakeholders and IT, translating strategic goals and operational needs into actionable system capabilities to be realized by the technical team.
The ERP Product Owner directs cross-functional teams responsible for driving continuous improvement, maximizing the value of the platform, and ensuring Workday serves as a scalable, user-centered solution that supports enterprise-wide transformation and efficiency. This role serves as the definitive business owner and final arbiter for evolution and consistent user experience of the City’s ERP platform.
Work is performed under the supervision of the IT Administrator. This position exercises supervision over Systems Analyst.
Leads the strategy, vision, and business capability and technical roadmaps for the ERP system, overseeing the full product lifecycle from planning through sustainment.
Establishes governance and standard practices for all development and major configuration changes to ensure alignment, prioritization, informed decision-making and consistent user experience / adoption.
Supervises, coaches, and develops team members to successfully deliver solution designs and realize the intended value of ERP investments; supports staff development, training, and knowledge sharing while managing staff rotation to meet evolving product needs and resolving conflicts as needed.
Collaborates with stakeholders across the City to gather requirements, define desired outcomes, and translate business needs into Workday solutions aligned with a unified, citywide ERP strategy.
Partners with and directs architecture and technical teams to ensure scalable, feasible design and configuration aligned with enterprise standards.
Collaborates with Subject Matter Experts (SME’s) to ensure solutions meet business needs and are operationally sound.
Manages, coaches, and guides team to realize design and intended value for investments. Trains and assists peers in maturing practice and personal growth. Manages rotation and development of staff to support evolving product needs, and resolve conflicts as needed.
Directs and prioritizes the work of cross-functional teams and external vendors and ensures outcomes are realized to plan for technical enhancements and business capabilities.
Oversees execution of roadmap and delivery of product features that support business goals.
Performs all other duties and tasks as assigned.
Work is performed on site.
To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.
The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.
The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.
The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship.
The City does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).
ADA Accessibility Complaint Form
The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619.
For Human Resources general questions please contact 520-791-4241.