Enterprise Solutions Engineer

About the role:

Responsibilities: 

• Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements
• Partner with Enterprise Account Executives to discover and understand the prospect's situation and the challenges that they are experiencing
• Lead discovery calls with prospective customers  & internal cross functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product
• Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations
• Drive adoption during proof of values by training individual managers and users on the Cresta solution
• Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI
• Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals
• Run ROI workshops to translate our solution into a financial business case proposal
• Provide feedback to product management about the successes and failures in the field

Qualifications We Value:

• 4+ years of experience in customer-facing roles, with 1–3 years in a technical pre-sales capacity supporting large enterprise sales cycles
• Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations
• Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike
• Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection
• Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward
• Fast learner with a passion for new technology and a talent for simplifying complexity for customers
• Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments
• You embody our core Operating Principles 

Compensation at Cresta 

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.  

Base Salary Range: $160,000 – $185,000 + variable & Offers Equity

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai