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Baltimore, Maryland, United States
Onsite
Serve as the primary point of contact for clients to gather requirements, analyze business processes, and recommend software solutions.
Configure, implement, and support solutions within Microsoft Dynamics to improve operational efficiency and data management.
Develop dashboards, reports, and data visualizations using Tableau to help clients monitor KPIs and make data-driven decisions.
Conduct client workshops, system demonstrations, and training sessions for end users.
Collaborate with internal technical teams to design, test, and deploy system enhancements and integrations.
Translate business requirements into technical specifications and documentation.
Troubleshoot software issues, perform root-cause analysis, and recommend solutions.
Assist clients with data migration, system upgrades, and ongoing system optimization.
Provide post-implementation support and ensure successful adoption of solutions.
Maintain project documentation, user guides, and system configuration records.