Job Details
At ChristianaCare, Environmental Services Associates play a critical role in supporting exceptional patient care, patient safety, infection prevention, and service excellence. This position is responsible for maintaining a clean, safe, sanitary, and healing environment throughout the healthcare setting. As a frontline contributor, the Environmental Services Associate helps prevent healthcare-associated infections, supports regulatory compliance, promotes environmental safety, and enhances the overall patient experience.
Key Responsibilities
Environmental Cleaning & Infection Prevention
- Independently perform specialized cleaning and disinfection of patient rooms, isolation rooms, procedural areas, clinical spaces, and high-touch surfaces in accordance with infection prevention protocols and regulatory standards.
- Clean and disinfect precaution, isolation, and high-risk patient care areas following established departmental procedures, manufacturer guidelines, and regulatory requirements.
- Demonstrate knowledge of hospital-grade disinfectants, cleaning chemicals, dilution systems, Safety Data Sheets (SDS), required contact times, and personal protective equipment (PPE).
- Support organizational initiatives focused on reducing healthcare-associated infections, improving hand hygiene compliance, and maintaining regulatory readiness.
Customer Service & Patient Experience
- Serve as a ChristianaCare ambassador by delivering exceptional customer service to patients, visitors, caregivers, physicians, and leadership.
- Positively impact patient perceptions of cleanliness, safety, comfort, and overall experience through professional and respectful interactions.
- Identify and escalate patient, visitor, or environmental concerns as appropriate.
Operations & Safety
- Maintain carts, equipment, cleaning tools, closets, and Environmental Services technology in a clean, organized, safe, and fully stocked condition.
- Collect, transport, and dispose of trash, regulated waste, recyclables, and other waste streams in accordance with safety and infection prevention requirements.
- Safely remove and transport bulk waste and materials to designated disposal locations.
- Monitor for environmental conditions that may increase the risk of infection transmission, patient harm, caregiver injury, or regulatory non-compliance and report concerns promptly.
- Report maintenance issues, equipment malfunctions, or facility damage to leadership in a timely manner.
- Respond promptly to work requests, electronic assignments, calls, texts, and service recovery opportunities using department communication devices and mobile technology.
- Perform assigned duties safely and report unsafe conditions, hazards, or safety violations immediately.
Professional Development
- Participate in required training, continuing education, and competency validation related to infection prevention, workplace safety, chemical handling, customer service, and regulatory compliance.
- Maintain a positive, productive, and collaborative attitude throughout the workday.
- Perform other related duties as assigned.
Qualifications
Education & Experience
- High School Diploma or GED preferred.
- Previous housekeeping, environmental services, hospitality, healthcare support, or customer service experience preferred.
Knowledge, Skills & Abilities
- Knowledge of environmental services procedures, infection prevention practices, and healthcare cleaning standards.
- Understanding of hospital-grade disinfectants, SDS requirements, dilution control systems, and safe chemical handling procedures.
- Knowledge of isolation precautions, hand hygiene practices, and environmental safety standards.
- Ability to read, write, and follow written and verbal instructions.
- Strong communication and customer service skills with the ability to interact professionally with patients, visitors, and healthcare team members.
- Ability to identify and appropriately escalate environmental, safety, equipment, or customer service concerns.
- Ability to work independently, prioritize multiple tasks, and maintain quality and productivity standards in a fast-paced healthcare environment.
- Ability to utilize smartphones, mobile devices, electronic communication tools, and work assignment systems.
- Ability to maintain confidentiality regarding patients, protected health information, and organizational matters.
- Ability to maintain professional appearance, personal hygiene, and adherence to infection prevention standards.
Physical Requirements
- Ability to lift up to 40 pounds.
- Ability to stand, walk, bend, reach, and perform physical duties for extended periods.
- Ability to perform assigned duties throughout the duration of the shift.
Working Conditions
- Frequent walking, standing, lifting, pushing, and pulling.
- Potential exposure to infectious diseases and hazardous materials; adherence to established safety and infection prevention protocols is required.
- Daily interaction with patients, visitors, caregivers, physicians, and other healthcare professionals.
Join ChristianaCare and become part of a team dedicated to creating a clean, safe, and healing environment that supports outstanding patient care and service excellence every day.
This position has a starting rate of $17.80 per hour, regardless of prior experience. After six months of continuous employment, the hourly rate will automatically increase to $20.90 per hour. After one year of continuous employment, the hourly rate will automatically increase to $21.93 per hour.
This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Post End Date
Nov 4, 2026
EEO Posting Statement
ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/
